TRUMPF
Head of Field Service – 2D Laser
Farmington, CT
Sponsorship not specifiedDetected 29 days ago
AccessibilityPerformance ManagementCustomer SupportLeadershipCommunicationCollaboration
About the role
- TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users.
- If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com.
Responsibilities
- Build team capability: plan capacity and skills, own the qualifications matrix, and execute short-/mid-/long‑term training plans.
- Coach and develop technicians
- manage complaint resolution within the technology.
- partner with management to define corrective actions and customer improvement plans.
- Collaborate closely with the Technology Service Manager to align resources and priorities.
- Coach and develop technicians; provide regular feedback and growth plans.
- Serve as primary contact for sales and customer inquiries; manage complaint resolution within the technology.
- Handle escalations; partner with management to define corrective actions and customer improvement plans.
Requirements
- 3+ years in customer service management or field service leadership.
- proven relationship builder.
- Strong interpersonal, communication, analytical, and problem‑solving skills.
- Credibility with customers and internal stakeholders
- Bachelor's degree in a technical field, or equivalent education/experience.
- Why this role
- Lead a high‑impact service team for industry‑leading technology.
- Blend people leadership with hands‑on customer problem solving.
- Grow your career in a global, innovation‑driven organization.
- TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.
Skills
- Position is hybrid with 3 days in office each week.
- Set clear performance targets; review KPIs with the Technology Manager and translate them into actionable goals for each technician.
Benefits
- Lead people operations: hiring input, onboarding, performance reviews, time/attendance, PTO, expense approvals.
This listing is sourced directly from TRUMPF's careers page and normalized into a canonical job model.