HNL
Customer Care Representative
Allentown, PA
Sponsorship not specifiedDetected 21 days ago
Customer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- This role focuses on achieving a one call resolution and ensures a personalized experience such that the customer wants to continue to use HNL Lab Medicine as their laboratory of choice.
- Accepts additional responsibilities as needed.
- Provides flexibility in schedule to accommodate department workflow. - Actively participates in department and group huddle discussions.
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and or ability required.
- Must be able to read, write, and speak the English language.
- Must have patience, tact, cheerful disposition, and enthusiasm in order to relate to ill, disabled, elderly, emotionally upset and occasionally hostile people.
- Ability to add, subtract, multiple, and divide.
- Ability to work under stress.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education/Experience
- High school diploma or GED. Call center and/or clinical experience preferred.
- Language Ability:
- Knowledge of medical terminology/human anatomy (willingness to complete medical terminology courses), information services/data processing desirable. Must be able to read, write, and speak the English language. Must have patience, tact, cheerful disposition, and enthusiasm in order to relate to ill, disabled, elderly, emotionally upset and occasionally hostile people.
- Communication Ability:
- Must demonstrate and foster positive attitude with patience, tact, cheerful disposition and enthusiasm in order to relate and work with ill, disabled, elderly, and upset clients.
- Math Ability:
- Ability to add, subtract, multiple, and divide. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Reasoning Ability:
Nice to have
- Call center and/or clinical experience preferred.
Skills
- Microsoft Office products, processing, spreadsheets, e-mail, designated laboratory, and customer service software.
- Certificates and Licenses:
- No certification/licenses needed
- HNL Lab Medicine is an equal opportunity employer.
- All personnel actions and programs will adhere to this policy.
- 794 Roble Rd
- Primary Location:
- Position Type:
- 1046-00012 Customer Care
Compensation
- Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
Benefits
- Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
Equal opportunity
- equal opportunity employer.
This listing is sourced directly from HNL's careers page and normalized into a canonical job model.