TrueFoundry
Technical Account Manager (Strategic Accounts)
New York
Sponsorship not specifiedDetected 1 day ago
Platform EngineeringMachine LearningData ScienceLLMsAI OrchestrationAccount ManagementCustomer SuccessCustomer SupportCommunication
About the role
- You will be the primary point of contact for some of TrueFoundry's most strategic customers, responsible for retention, growth, and making sure they get maximum value from the platform.
Responsibilities
- Drive product adoption by working closely with customer engineering and data science teams
- Manage multi-threaded stakeholder relationships from practitioners to C-suite
- Partner with Product and Platform Engineering to close the feedback loop on customer needs
Requirements
- 5+ years in technical account management, customer success, or sales at a B2B SaaS or infrastructure company
- Proven track record of expanding revenue within accounts, with specific deals you can speak to
- Experience managing enterprise accounts with multiple stakeholders across technical and business functions
Skills
- About TrueFoundry
- A way to route between models.
- A way to orchestrate agents and enforce governance.
- A unified compute layer to run it all.
- That infrastructure layer is being built right now.
- The Problem We're Solving
- Companies are moving beyond simple chatbots to production agentic systems.
- These systems route between OpenAI, Anthropic, Google, and self-hosted models.
- They integrate dozens of tools via protocols like MCP.
- They orchestrate multi-agent workflows where agents coordinate with other agents.
- The infrastructure to support this doesn't exist yet.
Benefits
- Own account health, renewal, and expansion across a portfolio of enterprise customers
- Join a fast-growing Series A, Bay Area-based startup building cutting-edge AI infrastructure.
- Comprehensive health insurance for you and your family, including medical, dental, and vision coverage.
- 401(k) retirement plan.
- Flexible hybrid work, 2 days a week in the office (Tuesday & Wednesday), with flexibility around the schedule.
Company info
- Traits we are looking for: Ownership, ability to execute, hustle and think out of the box, data driven decision making, be comfortable with more unknowns than knowns.
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This listing is sourced directly from TrueFoundry's careers page and normalized into a canonical job model.