Factory

Software Engineer, Deployed

San Francisco, CA · Exec

Sponsorship not specifiedDetected 180 days ago

Product ManagementProduct StrategyCustomer SuccessCommunicationProblem Solving

About the role

Factory is on the cutting edge of software development.
This role sits at the intersection of engineering, product strategy, customer success, and go-to-market, offering you the deepest exposure across multiple aspects of our business.

Lead end-to-end implementation and integration of Factory's platform into customer engineering environments, directly partnering with customer teams to design robust, optimized workflows and build successful, long-term partnerships
Lead special engineering projects that expand Factory's product capabilities, directly influencing the product roadmap and ensuring alignment with customer needs

Proficiency across a broad tech stack is highly valued, as is the ability to make code changes across various parts of the Factory codebase
Must be motivated, proactive, and capable of thriving in a fast-paced, evolving startup environment
Ideal candidates will have 2-3 years of experience, preferably with a background in companies known for their innovation in AI and software engineering, such as Palantir, OpenAI, Hugging Face, Applied Intuition, and Glean
Demonstrable capability to quickly grasp new technologies, programming languages, and software development practices. Proficiency across a broad tech stack is highly valued, as is the ability to make code changes across various parts of the Factory codebase
Strong problem-solving abilities, including quickly diagnosing, debugging, and resolving technical challenges in customer-facing roles
Excellent communication and interpersonal skills, with proven experience building positive relationships and effectively collaborating with technical and non-technical stakeholders
A hunger for learning and a drive to continuously improve, both in terms of personal skills and the product's value to customers. Must be motivated, proactive, and capable of thriving in a fast-paced, evolving startup environment
The team goes into the office 5 days a week in San Francisco (walking distance to Caltrain)

A hunger for learning and a drive to continuously improve, both in terms of personal skills and the product's value to customers.

Respond rapidly to customer needs, which may include integrating with new systems, troubleshooting and fixing critical issues in diverse codebases, or innovating on the fly to leverage Factory in novel ways that solve customers' specific problems.
Deeply understand our customers' use cases and develop the tooling and documentation necessary to support their growth at scale
Work closely with Product, Engineering, Sales and Operations, acting as a bridge between our customers and our internal teams, translating customer feedback into actionable product improvements and collaborating closely with internal teams to implement these enhancements swiftly and efficiently

This listing is sourced directly from Factory's careers page and normalized into a canonical job model.