AlertMedia
Technical Account Manager
Remote, United States or Austin, TX HQ · Mid
No sponsorshipDetected 19 hours ago
CybersecurityCustomer SuccessCommunicationOrganizational Skills
About the role
- 3-5 years in a customer-facing technical role
- Experience managing enterprise or mid-market accounts
Responsibilities
- Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them.
- Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal.
- Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience.
- Own and manage technical escalations, ensuring timely resolution and customer satisfaction.
- AlertMedia supports essential communication for thousands of leading businesses-including JetBlue, Coca-Cola Bottling, and Walmart-in more than 150 countries.
Requirements
- Ability to read logs, debug issues, and translate technical problems into business impact
- Strong proficiency in AI tools and technologies, with the ability to apply them to optimize customer workflows, automate processes, and improve overall operational efficiency.
Compensation
- Competitive base salary + Company-wide bonus program
Benefits
- Monitor and report on account health, usage metrics, and support trends.
- Competitive base salary + Company-wide bonus program
- Generous and flexible time off and parental leave policies
- Health benefits
- Medical, Dental, Vision and Life Insurance are 100% paid for employees!
- Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails
- Ongoing career development opportunities through our Learning & Development team
- AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency.
Company info
- Customers always come first
- Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.
- This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage.
- We'd love to get to know you better and share how we serve our amazing customers.
- Come join us in our mission to save lives and minimize loss through effective communication. <span data
Equal opportunity
- equal opportunity employer focused on creating a collaborative and exciting place for all to work.
- We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work.
Visa & Work Authorization
- AlertMedia does not sponsor employment visas.
- Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future.
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This listing is sourced directly from AlertMedia's careers page and normalized into a canonical job model.