Samsung Semiconductor

Senior Manager, Foundry Customer Quality & Reliability

San Jose, California, United States · Senior

Sponsorship not specified$189k-$301kDetected 7 days ago

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About the role

Please Note: To provide the best candidate experience amidst our high application volumes, each candidate is limited to 10 applications across all open jobs within a 6-month period.
Advancing the World's Technology Together Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more.
We believe innovation and growth are driven by an inclusive culture and a diverse workforce.

Responsibilities

The Foundry Customer Quality & Reliability (Q&R) role is responsible to collaborate with foundry customer and relevant team for implementation of customer metrics as well as and identification and swift resolution of product quality and reliability issues, This position has responsibility for Foundry Quality & Reliability related reporting directly to the VP of Engineering.
Their skillset and mindset drive our continued success.
Responsible for managing and coordinating overall customer quality and reliability requirements specific to foundry manufacturing services, where customer-provided designs are fabricated in Samsung's advanced semiconductor fabs.
Supervise and identify quality and reliability challenges, developing strong customer relationships as you determine the best solutions.
Develop and maintain business relationships with key design/development/quality and reliability engineers and managers.
This is accomplished through daily interactions and providing exceptional customer support.
Participate in cross-functional efforts to implement lessons learned from customer issues into internal process improvement, design-for-reliability guidelines, and advanced process development.
Partner with key stakeholders to enable solutions to customer
Develop and maintain relationships with Samsung Korea HQ counterparts to ensure efficient and accurate communication with the customer.
Collaborate closely with customers to address and resolve quality and reliability issues that arise throughout the silicon manufacturing lifecycle - from tape-out to wafer delivery.

Requirements

A broad knowledge of Fab processes and equipment will be a competitive advantage as well as previous Quality Management System (QMS) experience
Demonstrated ability to communicate well with all levels of the organization particularly in a global environment and experience in working with external stakeholders
Relevant experience across a broad spectrum of fab manufacturing organizations including manufacturing engineering, integration, characterization
Experience in the driving multi - functional groups in achieving goals and KPI
Proven functional knowledge or minimum 8 years of relevant experience in Foundry business including device reliability, interconnect reliability, design for reliability or product reliability
Strong written and verbal communication skills are essential for this position
Demonstrated excellent analytical skills and ability in structured problem-solving, with a methodical approach to identifying root causes and implementing effective solutions.
You're inclusive, adapting your style to the situation and diverse global norms of our people.
An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
You're collaborative, building relationships, humbly offering support and openly welcoming approaches.
Innovative and creative, you proactively explore new ideas and adapt quickly to change.
What We Offer
The pay range below is for all roles at this level across all US locations and functions. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. We also offer incentive opportunities that reward employees based on individual and company performance.

Nice to have

Bachelor's with 15+ years of relevant industry experience, or Master's with 13+ years or PhD with 10+ years in Electrical Engineering or Computer Science or related field preferred.

Skills

Advancing the World's Technology Together

Compensation

$189,000 - $301,000 USD

Benefits

This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones.
In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves.
Enjoy Time Away You'll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.
Care for Family Whatever family means to you, we want to support you along the way-including a stipend for fertility care or adoption, medical travel support, and virtual vet care for your fur babies.
Prioritize Emotional Wellness With on-demand apps and free confidential therapy sessions, you'll have support no matter where you are.
Embrace Flexibility Benefits are best when you have the space to use them.
That's why we facilitate a flexible environment so you can find the right balance for you.
Our onsite Café and gym, plus virtual classes, make it easier.

Company info

At Samsung Semiconductor Incorporated, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do.
We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.

Equal opportunity

Employment Policy
Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.
When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication.
We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long-term conditions, neurodivergent individuals, or those requiring pregnancy-related support.

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This listing is sourced directly from Samsung Semiconductor's careers page and normalized into a canonical job model.