Sandvik
Customer Service Representative, Ground Support, White Pine, TN
USA, TN, White Pine · Contract
Work authorization requiredDetected 20 days ago
SalesforceCRMExcelSupply ChainHRCustomer SupportCommunicationOrganizational SkillsMicrosoft Office
About the role
- This Customer Service Rep will be a hybrid role requiring at least 3 days in office in White Pine, TN.
- How to apply For immediate consideration, please apply online at www.home.sandvik/careers to the Customer Service Representative position R0094143.
- Sandvik is an equal opportunity/affirmative action employer.
Responsibilities
- We deliver a complete range of ground support services to maximize the safety, reliability, and performance of your mining operations.
- This role is focused on underground support for ore extraction.
- Upon receipt of Sales Rep requests for quotes, communicate to appropriate Production Units or external vendors for quote & lead time.
- Advise supervisor of customer concerns and solicit support where needed.
- Create customer invoices upon shipment of goods.
- Develop working knowledge of products and their functions for their respective customer group.
Requirements
- Associate degree, or 2 years equivalent related experience
- 2-5 years of relevant customer service experience
- Experience with the Microsoft Office suite, specifically Excel and the Windows environment
- Experience with Customer Relationship Management tools (e.g., Salesforce)
- Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.
Nice to have
- Strong customer service focus and skills
- High degree of personal accountability and follow-up skills
- Strong communications skills - written, verbal, listening
- Computer proficiency
- Familiarity with productivity tools (Microsoft 365, Google Workspace, or similar)
- Exposure to or interest in AI tools (e.g., Microsoft Copilot)
- Strong organizational skills with attention to detail
- Travel Requirements / shift / hours:
Skills
- Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products.
Compensation
- Expected range is between $50,000 and $71,000 depending on experience.
Benefits
- Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan.
- Utilize tools and resources provided (sourcing allocation, stock) to satisfy customer requirements.
- Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the
Company info
- You will manage the order process with our customers.
- Answer incoming calls from Sales Reps/Customers, answer questions and/or involve internal stakeholders for support on technical & commercial matters.
- Assess customer inquiries and involve appropriate support teams on technical questions to provide feedback to customers in a timely manner.
- Prepare quotes in Sandvik Operating Systems for customers based on vendor quotes received.
- Stay current on industry developments, competitive offerings and issues affecting sales and customers.
- We also provide opportunities for professional competence development, training, and career advancement.
Equal opportunity
- equal opportunity/affirmative action employer.
Visa & Work Authorization
- Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.
- (Please note: temporary work authorizations, including OPT, do not meet this requirement.)
Apply directly at Sandvik →Create a free account for alerts like thisView Sandvik immigration profile
This listing is sourced directly from Sandvik's careers page and normalized into a canonical job model.