Cara AI

Customer Success

New York City

Sponsorship not specifiedDetected 156 days ago

CRMOnboardingCustomer SuccessCustomer SupportCommunicationOrganizational Skills

About the role

As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale.
This is a high-impact role where you'll be on the front lines helping agencies and brokerages operationalize AI within their organizations.

Customer Onboarding & Implementation: Lead successful rollouts of Cara, ensuring seamless integration into client workflows.
Customer Relationship Management: Serve as the primary point of contact post-sale, building strong relationships with both executive stakeholders and frontline users to drive long-term partnership.
Customer Support & SLA Management: Manage inbound customer support requests, triage tickets, handle customer inquiries and feature requests, and ensure timely resolution in accordance with defined SLAs.
Partner with engineering to prioritize and resolve issues efficiently.
Product Feedback Loop: Partner closely with product and engineering to relay customer insights, influence roadmap priorities, and continuously improve the customer experience.
Proven ability to manage customer relationships and drive adoption in a high-growth environment.
Excellent communication and relationship-building skills across both executives and operational teams.
Highly organized and able to manage multiple accounts simultaneously.
Serve as the primary point of contact post-sale, building strong relationships with both executive stakeholders and frontline users to drive long-term partnership.

2+ years of experience in Customer Success, Solutions Consulting, or a similar client-facing AI, SaaS, or fintech role.
Strong ability to translate complex technology into clear operational and business value.

Experience working with insurance agencies, brokerages, or financial services organizations.
Experience with AI, automation, or vertical SaaS products.

Monitor usage, adoption metrics, and feedback to proactively manage customer health, ensure renewals, and identify expansion opportunities.
Entrepreneurial mindset-thrives in a fast-paced, ambiguous environment with significant ownership.
Bonus: Experience working with insurance agencies, brokerages, or financial services organizations.

This listing is sourced directly from Cara AI's careers page and normalized into a canonical job model.