Sensity

Sensity

Service Support Specialist

Welland, Canada

Sponsorship not specifiedDetected 18 hours ago
RecruitingPerformance ManagementLeadershipCommunicationCollaborationMentoring

About the role

  • The role influences outcomes through collaboration, modelling best practices, and advancing person-centered approaches.
  • The role also contributes as an active member of the regional leadership team, supporting alignment of practices, sharing insights from program operations, and contributing to strategic and operational discussions.
  • Provide coaching, modelling, and practice leadership to Intervenors in communication, routines, and environmental adaptations.

Responsibilities

  • The Service Support Specialist (SSS) strengthens service excellence and consistency across Supported Living and Community programs by providing practice-based leadership, coaching, and mentorship.
  • This role functions as a leader and subject matter resource, guiding teams toward consistent, high-quality service delivery through collaborative engagement, and works in close partnership with the Operations Manager to support program management, workforce effectiveness, coordination, and overall service oversight.

Requirements

  • Experience supporting persons with developmental disabilities and challenging behaviours.
  • This position requires a valid driver's license Class G, access to a reliable vehicle, a clean current driver's abstract and the ability to obtain automobile insurance with a minimum liability of $2 million.
  • The incumbent must be able to lift 35 lbs to 50 lbs on an occasional basis.
  • The position will be required to work indoors and outdoors.
  • If you are contacted by Sensity regarding a job opportunity, please advise prior to the interview if you require accommodation and we will work with you to make appropriate arrangements.
  • Ensure Intervenors are equipped with the knowledge, tools, and supports required to meet individual needs and uphold organizational standards.

Benefits

  • Experience supporting persons with mental health conditions.

Company info

  • About Sensity Sensity is a not-for-profit organization providing services and programs to members of the deafblind community.
  • We are recognized in Canada and around the world as a leader in the provision of Intervenor Services.
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This listing is sourced directly from Sensity's careers page and normalized into a canonical job model.