SSE Academy
Customer Service Manager
Wilmington, MA, US
Sponsorship not specifiedDetected 37 days ago
Stakeholder ManagementCRMSupply ChainERPCustomer SupportLeadershipCommunicationCollaborationProblem Solving
About the role
- The Customer Service Manager is responsible for the strategic leadership and operational performance of the Customer Service function across multiple locations.
- This role ensures consistent, high-quality customer experience through the effective management of people, processes, and systems.
Responsibilities
- The National Customer Service Manager partners closely with both internal teams and external stakeholders to ensure seamless and consistent customer experience.
Nice to have
- The ideal candidate brings strong business acumen, the ability to influence across functions, and a demonstrated track record of driving performance through people, process, and systems.
Company info
- Internal stakeholders: Sales Application Engineering Operations Supply Chain Finance IT / Digital / CRM teams Quality Compliance External stakeholders: Customers and key accounts Distribution partners Third-party representatives This is what you'll need to be successful in this role Success in this role requires a balance of strategic leadership and operational expertise.
Apply directly at SSE Academy →Create a free account for alerts like thisView SSE Academy immigration profile
This listing is sourced directly from SSE Academy's careers page and normalized into a canonical job model.