Capital Blue Cross

Capital Blue Cross

Senior Director, Business Innovation

Harrisburg, PA, US · Director

Sponsorship not specified$142k-$268kDetected 730 days ago
LLMsOperations ManagementProcess ImprovementVendor ManagementProcurementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingAdaptability

About the role

  • The salary range displayed has not been adjusted for geographical location.
  • This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future.
  • Monitor external trends and emerging practices in automation, artificial intelligence, process improvement, customer service innovation, and operating model modernization to inform enterprise opportunities.

Responsibilities

  • Partner with senior leaders and business owners to identify high-value opportunities for process redesign, automation readiness, workflow improvement, self-service, and operational simplification.

Requirements

  • Bachelor's degree in business administration, operations management, organizational leadership, or related field, or an additional 4 years of relevant professional experience in lieu of degree.
  • While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see.
  • The employee must be able to work over 40 hours per week as business needs require.

Nice to have

  • 7 years' progressive experience in business transformation, operations, process improvement, innovation, strategy, consulting, customer experience, operational excellence, or related business functions.

Skills

  • Strategic and operational leadership with the ability to connect enterprise priorities to actionable initiatives.
  • Strong business case, problem-solving, facilitation, and critical-thinking skills.
  • Excellent communication, presentation, executive storytelling, and leadership skills.
  • High degree of collaboration, adaptability, judgment, and accountability.
  • Familiarity with governance, privacy, security, compliance, and risk considerations related to automation, data, and AI-enabled solutions.
  • 5 years' leadership experience managing teams, programs, cross-functional initiatives, or enterprise-level transformation efforts.

Compensation

  • Position Description Base pay is influenced by several factors including a candidate's qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market-

Benefits

  • We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career.

Company info

  • We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized.
  • At Capital you will work alongside a caring team of supportive colleagues and be encouraged to volunteer in your community.
  • And by doing your best, you'll help us live our mission of improving the health and well-being of our members and the communities in which they live.
  • At Capital Blue Cross, we promise to go the extra mile for our team and our community.
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This listing is sourced directly from Capital Blue Cross's careers page and normalized into a canonical job model.