Jj
Technology Manager – Customer Experience Engineering
Raritan, New Jersey, United States of America
Sponsorship not specified$102k-$177kDetected 1 day ago
Node.jsAWSCloud PlatformsCI/CDDevOpsMachine LearningLLMsRAGAgentic AIComplianceBudgetingSAPSupply ChainPerformance ManagementHIPAALeadershipCommunicationGxP
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33Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
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About the role
- Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.
- We provide an inclusive work environment where each person is considered as an individual.
- This role has end‑to‑end accountability for technology strategy, architecture, engineering delivery, and operations across Touchless order automation and Microservices.
Responsibilities
- Drive and own digital technology strategy, roadmap, and execution, modernizing existing EDI capabilities and aligning them with an API/Microservices-first integration platform.
- Own API governance: versioning policies, lifecycle, developer portal strategy, API documentation standards and partner onboarding/self-service processes.
- Partner with Product and Business Technology leaders to prioritize investments that maximize customer and business value within Supply chain.
- Drive and lead scalable, cloud-native microservices and API solutions (API gateway, service mesh, event streaming) to support all partner and internal integration needs.
- Lead engineering, development, and DevOps for platforms supporting Api management, enhancements and continuous CI/CD.
- Provide hands‑on technical leadership through architecture reviews, design sessions, POCs, and complex issue resolution, as needed.
- Drive applied AI/ML initiatives, including Conversational AI, LLM/RAG solutions, predictive triage, and agent frameworks.
- Derive and lead Innovation with agentic AI platforms or architecting AI-assisted automation or orchestration for integrations.
- Lead, coach, and develop a high‑performing, multidisciplinary engineering organization.
- Build a culture of accountability, engineering excellence, and continuous improvement.
Requirements
- Bachelor's degree in computer science, Engineering, Information Systems, or related STEM field.
- 8+ years of IT experience, including 3-5 years of people leadership in CX, Supply Chain management, Microservices, Integration patterns.
- Proven delivery of large‑scale, business‑critical CX solutions.
- Hands‑on experience with EDI (IBM sterling, OpenText) and Microservices Platforms (AWS).
- Strong expertise in modern integration and cloud architectures (APIs, event‑driven systems, middleware).
- Experience with cloud platforms, containerization, CI/CD, and Infrastructure as Code.
- Practical experience delivering Agentic AI solutions.
- Strong understanding of security, privacy, and compliance in regulated environments.
Nice to have
- Master's degree or advanced technical certifications.
- Experience with Microservices with AWS tech stack and EDI standards.
- Experience with agentic AI platforms or architecting AI-assisted automation or orchestration for integrations
- Leadership Profile
- Strategic, outcome‑driven leader who converts business needs into clear technology direction.
- Influential communicator with senior leaders, vendors, and cross‑functional teams.
- Strong judgment and prioritization in complex, regulated environments.
- Johnson & Johnson is an Equal Opportunity Employer.
Skills
- The anticipated base pay range for this position is:
- $102,000.00 - $177,100.00
- Additional Description for
Compensation
- $102,000.00 - $177,100.00
Benefits
- https://www.careers.jnj.com/employee-benefits
- Vacation -120 hours per calendar year
- Holiday pay, including Floating Holidays -13 days per calendar year
- Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave - 80 hours in a 52-week rolling period10 days
- Volunteer Leave - 32 hours per calendar year
- At Johnson & Johnson, we believe health is everything.
- Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
- Ensure CX platforms meet healthcare regulatory and compliance requirements (GxP, SOX, HIPAA, Privacy, GDPR).
Company info
- At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
This listing is sourced directly from Jj's careers page and normalized into a canonical job model.