Mohegan US
Meeting Services Concierge
Uncasville, CT
Sponsorship not specifiedDetected 15 days ago
ExcelCustomer SupportCommunicationOrganizational SkillsSharePoint
About the role
- Primary Duties and Responsibilities: includes but not limited to:
- Resolves guest complaints and ensures guest satisfaction
- Monitors accuracy of physical sets within meeting space according to Banquet Event Orders (BEOs) and diagrams, including room temperature, cleanliness and maintenance of convention space
Responsibilities
- Maintains complete knowledge of and compliance with all departmental policies, service procedures and standards
- Maintains positive guest relations at all times
- Locates, receives and delivers packages to groups and exhibitors within the group
- Logs and maintains all transactions of package handling
- Maintains confidentiality of guest information and pertinent departmental data
- Creates banquet event orders and uses Micros to track and bill groups for events
Requirements
- Knowledge of Intranet, SharePoint, Delphi, Track-It and Meeting Matrix systems
- Three years of customer service experience in the hospitality industry
- Ability to speak English as a primary language
- In lieu of a Degree and previously mentioned experience, four years of customer service experience in the hospitality industry may be considered
- Ability to anticipate guest's needs, respond promptly and acknowledge all guests, however busy or the time of day
Nice to have
- Associates' Degree in Hospitality, Business Administration or a related field preferred
Skills
- Excellent communication and organizational skills
- Strong presentation and interpersonal skills
Benefits
- Is an advocate of the company's Mission, Vision and Values on a consistent basis
- Minimum Education and
Company info
- Works cohesively with co-workers as part of a team
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This listing is sourced directly from Mohegan US's careers page and normalized into a canonical job model.