CoLab Software

Senior Implementation Specialist

Canada and US, Remote · Senior

Sponsorship not specifiedDetected 33 days ago

Product StrategyProcurementOnboardingCustomer SuccessSolidWorksCATIACreoMechanical DesignCommunicationCollaboration

About the role

Your work is foundational to ensuring they engage, expand, and become long-time CoLab advocates.
Together, you'll make sure every customer is set up to realize real value with CoLab.
In your role you are focused on hands-on delivery.

Partner with the CSM to run a seamless transition from sales - aligning on customer goals, success criteria, and any context from the deal cycle that shapes how onboarding should be structured
Lead kickoff calls, training sessions, and launch coordination, tailoring the approach to each customer's specific use cases (design review, supplier collaboration, internal reviews)
Support large-scale rollouts (100+ users, multi-site deployments, global teams), adapting the onboarding approach based on customer complexity, readiness, and organizational dynamics
Partner with customer IT teams on integration requirements (PLM systems like Windchill, Teamcenter, or Enovia
Build the onboarding function

Experience with PLM systems (Windchill, Teamcenter, Enovia), CAD tools (CATIA, NX, Creo, SolidWorks), or engineering collaboration platforms

2+ years in technical implementation, onboarding, customer training, or solutions engineering (SaaS preferred)
Technically strong - engineering background or equivalent comfort with integrations, workflows, and technical troubleshooting
Proven ability to train and enable users on complex technical products\
Business acumen alongside technical depth - you can speak to an engineering director about review cycle efficiency and you can walk an admin through SSO configuration
Experience managing enterprise deployments or large-scale rollouts
Strong communication skills - can explain technical concepts clearly to both engineers and executives
Collaborative by default - you thrive in environments where success is shared, context flows freely, and you're expected to work across team boundaries every day

Connect customers to CoLab Academy resources and self-serve learning paths that reinforce what's covered in live training and support continued adoption after the implementation engagement wraps

If you're energized by the combination of hands-on customer delivery and the chance to architect how a growing company onboards, this is the role.
Guide customers from contract to confident adoption
Define and track onboarding milestones with clear timelines, holding customers accountable to launch goals while keeping the CSM looped in on progress and risks
Ensure customers hit their first value milestone - not just "go live" but demonstrably using CoLab in their workflows

This listing is sourced directly from CoLab Software's careers page and normalized into a canonical job model.