Cdk Global LLC
Client Technical Analyst - Entry Level
Norwood, OH, United States · Junior
Sponsorship not specifiedDetected 3931 days ago
iOSNegotiationCustomer SupportCommunicationProblem Solving
About the role
- Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
- Facilitates inquires through systems in order to provide answers to common questions and problems.
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Responsibilities
- From data scientists to sales and operations experts, we're hiring to support your growth and ours.
Requirements
- Knowledge and familiarity with mobile devices (SMARTPHONES/IPADS)
- College / University degree
- Practically applies knowledge of CDK case resolution process, policies, and escalation methodology
- Attends training courses as required and stay abreast of evolving internal processes and industry developments
Nice to have
- PREFERRED ATTRIBUTES & Qualifications
Skills
- Proficient PC Skills, specifically in Windows and IOS environments
- Strong negotiation skills; strong verbal and written communication skills along with prioritization of duties
Company info
- We cannot succeed as a world class service company unless we globally attract, motivate, empower and retain exceptionally knowledgeable, talented, and committed associates.
- CDK is one of the largest technology providers to the automotive industry, with more than 26,000 dealer sites in over 100 countries and nearly 9,000 employees worldwide.
- We are looking to hire over 200 people by January in our new Center of Excellence in Norwood, OH!
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