Cdk Global LLC
Client Technical Analyst - Entry Level
Norwood, OH, United States · Junior
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About the role
- Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
- Facilitates inquires through systems in order to provide answers to common questions and problems.
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Responsibilities
- From data scientists to sales and operations experts, we're hiring to support your growth and ours.
Requirements
- Knowledge and familiarity with mobile devices (SMARTPHONES/IPADS)
- College / University degree
- Practically applies knowledge of CDK case resolution process, policies, and escalation methodology
- Attends training courses as required and stay abreast of evolving internal processes and industry developments
Nice to have
- PREFERRED ATTRIBUTES & Qualifications
Skills
- Proficient PC Skills, specifically in Windows and IOS environments
- Strong negotiation skills; strong verbal and written communication skills along with prioritization of duties
Company info
- We are looking to hire over 200 people by January in our new Center of Excellence in Norwood, OH!
- We want each associate to feel like an integral part of a team that is making a discernible positive contribution to CDK's success.
- We cannot succeed as a world class service company unless we globally attract, motivate, empower and retain exceptionally knowledgeable, talented, and committed associates.
- CDK is one of the largest technology providers to the automotive industry, with more than 26,000 dealer sites in over 100 countries and nearly 9,000 employees worldwide.
This listing is sourced directly from Cdk Global LLC's careers page and normalized into a canonical job model.