Citigroup

Citigroup

Applications Support Sr Analyst - Asst Vice President

Mississauga Ontario Canada, CA · Exec · Full-time

Sponsorship not specifiedDetected 2 days ago
Customer SupportLeadershipCommunicationMentoring

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odds of building a lasting career here

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Cap-exempt (no lottery)0
Sponsors this role85
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function.
  • Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.
  • Regularly assumes informal/formal leadership role within teams.

Responsibilities

  • The Application Support Senior Analyst provides technical and business support for users of Citi Applcations.
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation.
  • Reviews and develops application contingency planning to ensure availability to users.
  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
  • Engages in post implementation analysis to ensure successful system design and functionality.
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

Requirements

  • Experience installing, configuring or supporting business applications.
  • Experience with some programming languages and willingness/ability to learn.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
  • Knowledge/ experience of problem Management Tools.
  • Ability to plan and organize workload
  • Ability to communicate appropriately to relevant stakeholde
  • Bachelor's/University degree or equivalent experience
  • 5-8 years experience in an Application Support role.
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
  • Consistently demonstrates clear and concise written and verbal communication skills

Skills

  • For complementary skills, please see above and/or contact the recruiter.

Compensation

  • $94,300.00 - $141,500.00

Equal opportunity

  • View Citi's EEO Policy Statement and the Know Your Rights poster.
  • If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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This listing is sourced directly from Citigroup's careers page and normalized into a canonical job model.