Courier Health
Customer Engineer
New York, New York, United States
Sponsorship not specified$100k-$130kDetected 97 days ago
JavaScriptSQLData AnalysisCustomer SuccessCommunicationCollaborationProblem Solving
About the role
- This role sits within the Engineering team and interfaces closely with the Client Solutions and Engineering teams.
- Courier Health is proud to be an Equal Employment Opportunity employer.
Responsibilities
- Customer Engineering covers all aspects of the implementation and customer success for our biopharma clients, including product requirements gathering, configuration of data integrations, product support, and workflow maintenance.
- Partner directly with technical stakeholders at the Customer to understand their data and business logic
- Contribute to product support and enhance existing support processes, including through troubleshooting and analysis of customer feedback
- Propose product improvements and actively support the product development pipeline through collaboration with the Product Management and Engineering teams, and assist with functional acceptance testing.
- Natural drive to take on challenges independently and to propose and lead improvements
- We are building the future of patient engagement for life sciences companies.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or any general Engineering field (e.g. Industrial Engineering) or equivalent work experience
- At least 4 years experience working as a data analyst, customer engineer or other similar role
- Experience with Javascript
Skills
- Experience with relational databases and data-driven systems
- High proficiency in SQL (2+ years)
- Strong analytical and problem-solving skills, including root cause analysis and devising solutions for customer workflows
- Rigorous attention to detail and commitment to quality
- Excellent written and verbal communication skills
- Experience working in a Customer-facing role
- Strong ability to translate end-user functional issues into potential product enhancements
Compensation
- The annual salary range for the target level for this role is $100,000 - $130,000 + equity + benefits, including medical, dental, and vision.
Benefits
- Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.
- Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.
- Experience in the healthcare field, specifically working with healthcare data
- 100% paid employee health benefit options (including medical, dental, and vision)
- Unlimited Vacation
- Commuter Benefits
- Paid parental leave
- Wellness stipend
- Define data required to support business use cases in Courier Health platform
- Define business logic necessary to apply to data to correctly load into Courier Health platform
- Validate that data in Courier Health matches expectations based on Customer systems
- Work with Client Solutions team to build out Customer Standard Operating Procedures in Courier Health Platform as Workflows
Company info
- Support technical conversations with Customers around things like enabling SSO, setting up API integrations, etc.
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This listing is sourced directly from Courier Health's careers page and normalized into a canonical job model.