Symmetrio
Director of Professional Services (Healthcare SaaS)
United States · Director · Full-time
Sponsorship not specifiedDetected 40 days ago
AWSIncident ResponseStakeholder ManagementOnboardingCustomer SuccessLeadershipCommunication
About the role
- Ideal candidate will be based In Central or Western United States.
- Foster a culture of structured troubleshooting, operational discipline, and customer-first thinking.
Responsibilities
- Lead and develop a high-performing Technology Service Operations function, including Support and Implementation resources.
- Lead end-to-end technology service delivery across onboarding, integrations, application support, and ongoing operational support.
- Establish structured incident response standards and communication protocols Collaborate with Engineering and Reliability teams to address systemic risks and strengthen platform resilience.
- Support hiring, onboarding, and professional development within the team.
Skills
- The position will report to the VP of Technology & Security.
- This Is a full-time remote position.
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This listing is sourced directly from Symmetrio's careers page and normalized into a canonical job model.