Phylo
Customer Success
Remote (Toronto) or On-Site (SF Bay Area)
Sponsorship not specifiedDetected 51 days ago
SalesAccount ManagementCustomer SuccessResearch
About the role
- Phylo is looking for a customer-oriented team player to own the post-sales experience for our most strategic enterprise accounts, and help us figure out what great customer success looks like at an early-stage company.
- This is a hands-on role for someone who moves fast, thrives without a playbook, and wants to build one.
Responsibilities
- Own the full post-sales journey for a portfolio of enterprise accounts, with a sharp focus on driving adoption and consumption of Biomni Lab.
- Build relationships across the org - from VPs of Research to bench scientists and computational biologists - and become the person they call first.
- Turn ad-hoc support into repeatable success plans
- Drive long-term NRR by proving clear ROI and partnering with AEs to surface expansion opportunities across new teams and business units.
- Partner with our biologists and engineers to prioritize and structure user feedback - you're a direct line between users and the roadmap.
- Lead onboarding workshops and business reviews that actually change how teams work.
- Handle front-line support for your accounts
- Builder mindset: you want to create the function, not slot into an established one.
- Turn ad-hoc support into repeatable success plans; proactively identify and intervene when usage dips or blockers emerge.
- Handle front-line support for your accounts; no problem is beneath you.
Requirements
- you can translate technical capabilities into outcomes researchers care about.
Compensation
- Competitive salary and equity share in building the future of biomedical discovery
Benefits
- Competitive salary and equity share in building the future of biomedical discovery
- Full medical, dental, and vision coverage, including free therapy sessions and eyewear stipend
- Unlimited PTO to recharge when you need it (US only)
Company info
- 2-4+ years in a customer-facing role - Customer Success, Account Management, Solutions Engineering, or Consulting - supporting enterprise customers, ideally in top 20 biopharma.
- Your work will directly impact our mission to 100X biomedical discoveries through AI
This listing is sourced directly from Phylo's careers page and normalized into a canonical job model.