Mistral AI
Technical Support Expert
San Francisco · Mid
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About the role
- This is a unique opportunity to be part of a growing team where you can take ownership and truly make an impact.
- Join us and be a pioneer in our US expansion, with ample opportunities for growth and professional development.
- Ticket Escalation: Escalate technical, financial, or solution-specific issues to the relevant teams (Engineering, Finance, Solution)
Responsibilities
- In this role, you will drive customer satisfaction by efficiently resolving complex support issues, enhancing knowledge resources, and advocating for customer needs across our technical teams.
- Reporting directly to our Lead Customer Support, you will have the chance to shape the future of our support operations.
- Handle Level 2 Support: Manage complex customer issues on Intercom, including latences, errors (API issues), Fine tuning/batch jobs/features
- Knowledge Base Management: Build and update FAQs and knowledge resources to empower customer self-service
- Previous experience in technical customer support rolesProven track record of resolving complex customer issues
- Experience working with cross-functional teams (e.g., engineering, finance)Proficient in customer support platforms (e.g., Intercom, Zendesk)
Requirements
- Bachelor's degree or equivalent in Business, Communications, or related field
- Experience with knowledge base management and FAQ creationFamiliarity with Tech products and common industry issues
Compensation
- 💰 Competitive salary and equity.
Benefits
- 💰 Competitive salary and equity.
- 🚑 Healthcare: Medical/Dental/Vision covered for you and your family.
- 👴🏻 Pension: 401K (6% matching)
- 🏝️ PTO: 18 days
- 🏀 Sport: $120/month reimbursement for gym membership
- 🥕 Meal stipend: $400 monthly allowance for meals (solution might evolve as we grow bigger)
Company info
- About Mistral At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity.
- We are a dynamic, collaborative team passionate about AI and its potential to transform society.
- We are creative, low-ego and team-spirited.
- We are seeking an experienced Technical Support Expert to join our Support team.
Visa & Work Authorization
- 🌎 Visa sponsorship
This listing is sourced directly from Mistral AI's careers page and normalized into a canonical job model.