Vanguard
Social Media Community Management Specialist
Scottsdale, AZ
Sponsorship not specifiedDetected 6 days ago
Social Media MarketingCommunicationCollaborationOrganizational Skills
About the role
- This role requires a hybrid schedule with three days per week in the office.
- Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position.
- To work for the long-term financial wellbeing of our clients.
Responsibilities
- Support community management efforts across Vanguard's social media platforms by monitoring, responding, and escalating comments, questions, and feedback in alignment with established guidelines.
- Assist with day-to-day social media operations, including proactive engagement and content support.
- Help maintain consistent brand voice by applying approved messaging, tone, and response frameworks.
- Support the execution of community engagement strategies developed by senior team members.
- Contribute to special projects and perform other duties as assigned.
Requirements
- Experience using social media management or listening tools such as Talkwalker/Lumen (or similar), or Sprinklr (or similar).
- Familiarity with platforms such as LinkedIn, Reddit, Meta, X, and emerging channels.
- Ability to work in a fast-paced environment while following established processes.
- 1-3 years of experience supporting social media accounts, digital communities, or related marketing/communications work.
- Undergraduate degree or an equivalent combination of training and experience.
- Foundational understanding of social media platforms and the role of community management in supporting business objectives.
- Strong written communication skills with attention to tone, clarity, and brand standards.
- Strong organizational skills and the ability to manage multiple tasks with guidance.
- Willingness to learn how to navigate sensitive client or brand interactions with professionalism.
- Interest in learning social media best practices within a regulated environment.
- Comfort operating within defined guidelines while developing independent judgment over time.
- Special Factors
- Sponsorship
- Vanguard is not offering visa sponsorship for this position.
Visa & Work Authorization
- Vanguard is not offering visa sponsorship for this position.
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This listing is sourced directly from Vanguard's careers page and normalized into a canonical job model.