Planar
Technical Support Agent
Hillsboro, Oregon, United States
Sponsorship not specifiedDetected 16 days ago
SalesforceCustomer SupportCommunication
About the role
- Are you ready to put your skills to work in a dynamic and growing company?
- Are you passionate about technology and want to see video, imagery, and data come to life on big electronic canvases?
Responsibilities
- Escalate unresolved service requests and challenging support requests to the appropriate advanced technical level.
- Provide input to ensure customer service documented processes are updated as new products are introduced and go end of life Maintain acceptable standards of office conduct Maintain acceptable standards of customer communication Demonstrate ability to come to work with both timely and regular attendance Demonstrate ability to handle stress effectively
Requirements
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Physical ability to use computer hardware/software required Some lifting (up to 30 lbs.).
Skills
- This position is located in Hillsboro, Oregon.
- May consider internal applicants that live outside of the Portland, Metro area.
Benefits
- 100% employer paid dental, and vision for employee and dependents 100% employer paid long-term, short-term disability, and life insurance policy 401k Match, if you're contributing 5% we match 4%.
Company info
- Planar is an equal opportunity employer, we believe in fostering a culture of equality, diversity, and inclusivity.
- Our commitment to this goal is clearly expressed in our zero-tolerance policy for discrimination and harassment of any kind, including on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status or any other characteristic protected by applicable federal, state, or local laws.
- Our hiring practices ensure that decisions are based solely on qualifications, merit, and current business needs, while extending to all aspects of our operations - from recruitment and promotion to layoff and recall, to leave of absence, compensation, benefits, and training.
- We are committed to remaining a drug free workplace
- Work with other departments in the company to streamline support for customers Track and reproduce customer service requests using Salesforce, Microsoft D365, PLM and resources available online.
- Provide effective resolution on all service requests and close the loop with customers in a timely manner.
This listing is sourced directly from Planar's careers page and normalized into a canonical job model.