PlanGrid

Senior Incident Commander

Idaho, USA - Remote, USA · Senior · Contract

Sponsorship not specifiedDetected 15 days ago

AWSDevOpsJiraConfluenceDNSFirewallAdaptability

About the role

As Incident Commander and Analyst at Autodesk you can do just that.
Your finger will be on the pulse of Autodesk Cloud Services that empower our customers to "Make Anything".

Ensure that high-severity incidents achieve the necessary cross-functional engagement to drive them to resolution in a timely fashion.
Drive the use of incident metrics and perform a first-level analysis of incident data to gain insights as to service performance and patterns of emerging issues
Run post-incident debrief meetings to drive engagement with incident responders.
Develop and implement data analyses, data collection, and other strategies that optimize platform resiliency and quality
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world.

3-5 years' experience leading or defining processes for high availability production environments or services
Bachelor's degree in computer science or a related technology field or equivalent experience
Ability to participate in an on-call rotation for the Incident Commander role including off-hours and weekends
Must be process-oriented, energetic and an analytical thinker
You are a superior communicator.

8+ years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment
Experience with Jira, Confluence and ServiceNow.
AWS Certifications
Knowledge of incident analysis, problem, and change management practices
Understanding of Dynatrace, Catchpoint, and similar observability tools
Experience with defining and maintaining operational processes
Experience administering Amazon Web Services accounts and instances, or network infrastructure (switches, routers, firewalls, etc.)
Experience with Managed Service Providers particularly with global accounts

Salary transparency
Salary is one part of Autodesk's competitive compensation package.
For U.S.-based roles, we expect a starting base salary between $112,000 and $200,860.

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.
Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Provide focus for the meetings to maximize benefit and respect the valuable time of the cross-functional representatives who attend

Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
We take pride in cultivating a culture of belonging where everyone can thrive.
Learn more here: https://www.autodesk.com/company/global-belonging

d Cloud Service Provider Security Requirements, this role must be performed by persons meeting the legal definition of "U.S. Person", which includes U

This listing is sourced directly from PlanGrid's careers page and normalized into a canonical job model.