Freedom Technology Solutions Group
Technical Support Specialist 794
Annapolis Junction, MD · Contract
No sponsorship$90k-$120kDetected 9 days ago
TypeScriptAccessibilityJiraConfluenceAccount ManagementExcelLogisticsHRCustomer SupportSystems EngineeringCommunicationWritingMicrosoft OfficeTransportation Management
Stay score
odds of building a lasting career here
47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- These applications are used across the government enterprise and are critical to the daily functions of thousands of users across acquisition, business, finance, HR, training, recruitment, program management, security, logistics and more.
- Exceptions will be considered on a case-by-case basis.
- The estimated salary range for this position is between $90,000-$120,000 (annualized USD).
Requirements
- Associate's Degree from an accredited college or university in Information Technology, Computer Science, Technical Writing, Business Information Systems, or a related technical field is required.
- Two (2) years of relevant Help Desk, customer support, or technical support experience may be substituted in lieu of an Associate's Degree.
- Experience supporting Help Desk operations, including user account management, access provisioning, permissions management, and ticket tracking/resolution activities.
- Experience creating, editing, or maintaining technical documentation, user guides, standard operating procedures (SOPs), or knowledge base articles.
- Experience with Microsoft Office products, including Word, Excel, and PowerPoint.
- Must be able to work between the core hours of Monday through Friday 10:00AM-2:00PM.
- Familiarity with COTS or GOTS applications.
- Experience supporting government or enterprise IT environments.
- Familiarity with tools such as Jira, Confluence, ServiceNow, or similar platforms.
- A work-life balance you can count on
- Familiarity with Agile or ticket-based support environments.
- Basic understanding of databases, web applications, or cloud technologies.
Skills
- Gain an understanding of business processes, workflows, and integrations across a portfolio of COTS and GOTS applications.
- Demonstrate a willingness to learn and grow into more technical roles and responsibilities based on interest, aptitude, and mission needs.
- Various COTS products including Archibus, Maximo, AutoDesk
- Atlassian Tool Suite
- Microsoft Office
Compensation
- The estimated salary range for this position is between $90,000-$120,000 (annualized USD).
Equal opportunity
- Employer, including disabled and veterans.
- If you want to view the EEO Law poster, please choose your language: English - Spanish - Arabic - Chinese
- If you want to view the EEO Law Supplement poster, please choose your language: English - Spanish - Chinese
- If you want to view the Pay Transparency Policy Statement, please click the link: English
Apply directly at Freedom Technology Solutions Group →Create a free account for alerts like thisView Freedom Technology Solutions Group immigration profile
This listing is sourced directly from Freedom Technology Solutions Group's careers page and normalized into a canonical job model.