Neonredwood
Senior IT Manager
San Francisco · Senior · Full-time
Sponsorship not specifiedDetected 30 days ago
AWSCloud PlatformsCybersecurityIncident ResponseProcurementVPNCisco
About the role
- We are seeking a hands-on IT Manager with strong experience across managed IT, cloud infrastructure, and endpoint security.
- As part of the technical backbone of our day-to-day operations: keeping environments secure, compliant, and well-documented for Neon Redwood and the client organizations we serve.
- This full-time, on-site role (San Francisco Bay Area) reports to our Senior Director of IT and works alongside a dynamic IT team.
Responsibilities
- Provide day-to-day IT support and operations for Neon Redwood and a portfolio of client organizations: troubleshooting, ticket resolution, and keeping systems running.
- Implement and maintain security controls and endpoint protection
- Support compliance and data-retention work for regulated clients, including SEC document retention and cloud archival migrations.
- Support physical IT and office build-outs: networking (Cisco Meraki/UniFi), AV and conference rooms, badging, and physical security (Verkada).
- Implement and maintain security controls and endpoint protection; help enforce security policies (WISP, acceptable-use/AI, DR, incident response) and assist with incident response when issues arise.
- Provide day-to-day IT support and operations for
Requirements
- 5+ years of hands-on IT experience, including systems administration or IT engineering in a multi-client or multi-entity cross platform environment.
Nice to have
- Additional Skills (Nice to Have)
Skills
- Solid endpoint security and IT operations fundamentals; comfortable implementing controls and following established security policies.
- Strong documentation habits and clear communication.
- Bachelor's degree, or equivalent practical experience.
- Experience in an MSP or fractional-IT model serving VC, PE, family office, or biotech clients.
- Experience supporting regulated industries (financial services, life sciences) and their compliance requirements.
- Hands-on with networking and physical-security hardware (Meraki, UniFi, Verkada).
- Familiarity with backup/DR tooling and archival/compliance platforms (Box, Smarsh).
- Experience with AI-tool enablement (Claude, ChatGPT, Google Workspace Studio).
- Senior IT Manager
- About Neon Redwood
Benefits
- Fully covered Health Insurance for employees and their eligible dependents
- Fully covered Vision & Dental for employees and their eligible dependents
- Unlimited Time Off
- Commuter Benefits Program
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