Vertex Pharmaceuticals
Senior Director, US Patient Support Affordability Strategy & Programs
Boston, MA · Director
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About the role
- This leader will establish a scalable operating model for affordability programs
- and ensure programs are delivered with a consistent focus on patient experience, operational excellence, appropriate governance, and compliance.
- In collaboration with the PSP Insights & Analytics Senior Director, define and monitor vendor performance standards, key performance indicators, service-level expectations, and improvement plans.
Responsibilities
- Develop and lead the US Patient Support affordability strategy, including program objectives, operating model, performance measures, and long-term roadmap.
- Lead the design, implementation, and optimization of affordability offerings, including copay, patient assistance, free-drug, bridge, and other patient access programs.
- Establish program governance, policies, procedures, decision rights, and escalation processes that support consistent and effective program execution across PSP programs and vendors.
- Build, lead, coach, and develop a high-performing team responsible for affordability strategy, operations, forecasting, analytics, and program performance.
- Partner with Patient Support, Market Access (e.g., Government Pricing, Gross-to-Net teams), Commercial Analytics, Finance, Legal, Office of Business Integrity and Ethics (OBIE), and other stakeholders to align affordability programs with business objectives and patient needs.
- Lead affordability program analytics and reporting, using data and performance insights to identify trends, access barriers, opportunities, and risks.
- Own and approve PSP Policies, Standard Operating Procedures, and Work Instructions related to PSP Affordability Programs.
- Develop executive-ready reporting and communications that convey program performance, financial considerations, patient-access outcomes, and strategic recommendations.
- Drive continuous improvement initiatives to strengthen patient and provider experiences, operational efficiency, program scalability, and service quality.
- Partner with internal stakeholders to support affordability-related financial planning, forecasting, and oversight.
Requirements
- 7+ years of leadership experience, including leading teams and/or complex programs with significant cross-functional and external vendor coordination.
- Experience using analytics, metrics, and performance insights to improve operations and inform strategic decisions.
- Strong cross-functional leadership skills and the ability to influence stakeholders across a complex organization.
Skills
- Required
- Affordability strategy and program operations
- Copay assistance program management
- Patient assistance, free-drug, and bridge program oversight
- Patient support operations
- Vendor management and vendor governance
- Service-level management and performance monitoring
- Affordability analytics, reporting, and dashboard development
- Key performance indicator development and performance measurement
- Financial planning, forecasting, and program oversight
- Governance, process design, and operational excellence
- Cross-functional stakeholder management
Compensation
- $155,400 - $233,000
- The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting.
- This role is eligible for an annual bonus and annual equity awards.
- Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.
- Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.
Benefits
- Bachelor's degree in business, healthcare administration, finance, life sciences, public health, or a related field.
- 12+ years of progressive experience in patient support, affordability programming, healthcare operations, market access, specialty pharmacy, hub services, or a related healthcare/pharmaceutical environment
Company info
- work remotely up to two days per week; or select
- work five days per week on-site with ad hoc flexibility.
- The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.
- Company Information
- Vertex is a global biotechnology company that invests in scientific innovation.
- Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law.
- Vertex is an E-Verify Employer in the United States.
- Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
- Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com
This listing is sourced directly from Vertex Pharmaceuticals's careers page and normalized into a canonical job model.