Cority
Customer Success Manager
Canada · Senior
Sponsorship not specifiedDetected 33 days ago
Agentic AICustomer SuccessLeadershipCommunicationProblem SolvingTime Management
About the role
- While most solutions respond to risks one at a time, Cority helps prevent them across environmental management, employee health, safety, quality, and sustainability.
- For 40 years, Cority has been the market leader in EHS+, recognized by top analysts and trusted by more than 1,500 of the most complex organizations worldwide.
- Cority has received many awards for its strong employee culture and outstanding business performance.
Responsibilities
- Own and manage post-sales customer relationships, driving platform adoption, customer satisfaction, and on-time renewals.
- Build strong relationships across all customer levels, from end users to IT leaders and senior executives.
- Maintain consistent communication throughout the customer lifecycle, escalating risks or issues as needed.
- Create enthusiasm and momentum with clients to support expansion and long-term engagement.
- You will drive the success of our customers.
Requirements
- and Characteristics of an Ideal Candidate
- Environmental knowledge and expertise are an asset for this position
- Proven ability to manage a portfolio of accounts and drive customer adoption, retention, and growth
- Experience delivering business reviews and communicating value to stakeholders at multiple levels, including senior leadership
- Strong understanding of customer health metrics, usage data, and success indicators
- Demonstrated ability to identify expansion opportunities through consultative relationship management
- Excellent communication skills - written, verbal, and presentation
- Strong organizational and time management skills, with the ability to manage multiple accounts and priorities
- Experience working cross-functionally with Sales, Product, Support, Marketing, and Professional Services teams
- Customer-first mindset with strong problem-solving and conflict-resolution skills
- Ability to build trust and establish credibility with both technical and non-technical stakeholders
Compensation
- WHAT'S IN IT FOR YOU? · An opportunity to work in a values-driven, performance oriented, dynamic and growth focused culture · We support a remote working environment with a one-time home office allowance and subsidized monthly internet allo
Benefits
- Reporting to the Manager, Customer Success, the Customer Success Manager is responsible for the customer's overall health, managing the customer success journey and fostering ongoing adoption.
- Maintain an accurate view of customer health using usage metrics, engagement data, and regular interactions.
- Monitor health scores and proactively take action to maintain or improve account health.
Company info
- Partner with customers to define critical goals and KPIs, and review progress at regular intervals.
- Proactively uncover new ways customers can extend their use of the platform to solve evolving business challenges.
- Cority helps customers see and prevent risks across their operations in real time.
- At Cority, we are passionate about customer success.
- It's not just a job for us, it's our mission.
- We are currently looking for a dynamic and motivated individual to join the Cority team.
Equal opportunity
- For applicants who would like to request for accommodation please send an email to hr@cority.com.
- equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability or any other legally protected status.
This listing is sourced directly from Cority's careers page and normalized into a canonical job model.