Deepl
IT Support Engineer
Austin · Full-time
Sponsorship not specifiedDetected 6 days ago
LinuxCybersecurityNegotiationVendor ManagementProcurementResearchCommunicationCollaboration
About the role
- To achieve this, we need talented people like you to join our journey.
- If you're ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination.
- WHAT SETS US APART What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive.
Responsibilities
- You will collaborate closely with IT team members in other countries, liaise with third party providers, and ultimately ensure DeepL employees are set up with the right technology to work effectively in their roles.
- This role will report into our Senior IT Support Manager, based in London.
- DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems.
- Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact.
- providing the first line of support for employees with all IT-related issues and needs, ensuring an efficient ticketing system, triage and escalations.
Requirements
- University degree in Computer Science, IT, or a comparable discipline
- Hands-on experience with a variety of operating systems (e.g. Windows, macOS, Linux) and enterprise applications.
- Knowledge of MDM tools, JAMF and Intune.
- Familiarity with ticketing systems and knowledge of ITIL processes.
- Strong understanding and practical experience with IT security best practices (e.g, security standards and certifications, endpoint security, phishing awareness).
- Experience in IT Asset Management and IT Inventory Management.
- Knowledge in Zoom conference system management.
Skills
- stay up to date with relevant emerging technologies and trends and propose creative solutions for continuous improvement at DeepL.
- Evidence of strong collaboration with adjacent functions, including office/workspace, procurement and systems & integrations (engineering).
- Full compliance with legal and security needs, including information security certification requirements.
- Creative and effective solutions to scaling IT requirements, including use of third party providers and emerging technologies.
- Experience in AI Use tools and technologies.
Compensation
- 30 days of annual leave: we value your peace of mind.
Benefits
- 30 days of annual leave: we value your peace of mind.
- With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.
- Competitive benefits: just as our team spans the globe, so does our benefits package.
Company info
- being part of DeepL means joining a team dedicated to innovation, growth, and well-being.
- Discover more about life at DeepL onLinkedIn https://www.linkedin.com/company/deepl/,Instagram https://www.instagram.com/deepl_official/, and our Blog https://www.deepl.com/en/blog.
- DeepL has a powerful mix of ambition, technical expertise, and purpose-driven teams.
- Many of our team members are also users of our products, and as an international business we know the power of connection when working across cultures.
- Founded in Cologne, Germany, in 2017, DeepL now comprises over 1,000 employees across Germany, the UK, the Netherlands, Japan and the United States.
- We operate on a hybrid model and encourage teams to make use of our ten offices covering these locations.
- This is an exceptional chance for individuals eager to contribute to a high-growth environment, drive meaningful impact, and continuously evolve their technical expertise and professional breadth.
- as a language-focused company, we value the importance of clear, honest communication.
- We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.
- Virtual Shares
- An ownership mindset in every role. We believe everyone should share in our success, and that's why every employee receives Virtual Shares, linking your contribution directly to DeepL's growth and rewarding you with a stake in our future.
- we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together-literally.
- Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation.
- Founded in 2017 by CEO Jaroslaw "Jarek" Kutylowski, DeepL now has around 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures.
This listing is sourced directly from Deepl's careers page and normalized into a canonical job model.