Sierra
Localization Program Manager
San Francisco, CA · Full-time
Sponsorship not specifiedDetected 48 days ago
FigmaProject ManagementSalesforceAR/VR
About the role
- Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/.
- Bret currently serves as Board Chair of OpenAI.
- Bret was also one of Google's earliest product managers and co-creator of Google Maps.
Responsibilities
- Contribute to the the country expansion playbook: build and document repeatable processes, and coordinate execution across product, marketing, design, sales, and operations
- Partner with GTM Ops to align localization priorities with country expansion plans and commercial timelines
- Own and communicate the localization roadmap across all workstreams, keeping stakeholders aligned on priorities and timelines
- Drive cross-functional program management across product UI, product documentation, website, sales assets, and digital campaigns
- Manage our translation vendors and tooling - including turnaround expectations, quality standards, and delivery - while continuously evaluating whether our tooling is set up to scale with us
- Establish and own a QA framework across all localization projects, setting quality standards and ensuring consistency across markets and asset types
- Design and champion best practices for digital localization in partnership with the web producer and translation vendor
- Product & Design
- Partner with Product, Engineering, and Design teams to define and integrate localization requirements into the product development lifecycle
- Monitor and support internal localization systems and workflows, partnering with Engineering to troubleshoot issues, improve reliability, and maintain scalable translation operations
Nice to have
- Coordinate localization rollout priorities with the marketing team and web producer across website, content, sales assets, and digital/search ads
- 6+ years of experience in localization, international operations, or program/project management
- You're equally comfortable in both modes
- Experience working with TMS platforms (e.g., LILT, Phrase, Smartling) and a track record of owning and improving localization tooling and vendor relationships
- Exceptional cross-functional skills.
- Strong written and verbal communicator.
- Able to operate effectively in fast-moving, ambiguous environments
- Background in B2B SaaS or AI/tech companies
Compensation
- These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans.
Benefits
- We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Discretionary benefit stipend giving people the ability to spend where it matters most
- These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans.
- Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
Company info
- At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.
- We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
- Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
- At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI.
- We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.
- We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
- These values are the foundation of our work, and we are committed to upholding them in everything we do.
- Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook.
- Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs.
- Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens.
- Before that, Clay led the product and design teams for Google Workspace.
Visa & Work Authorization
- gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class
This listing is sourced directly from Sierra's careers page and normalized into a canonical job model.