Lessen
VP, Customer Solutions & Business Impact
Chicago, IL · Vp
Sponsorship not specified$170k-$225kDetected 42 days ago
CRMNegotiationProcess ImprovementCustomer SuccessLeadershipCommunicationProblem SolvingPublic Speaking
About the role
- Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale.
- The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million and completing more than 3.5 million work orders annually across an expanding range of services.
- Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
Responsibilities
- Lead the strategy and execution of customer solutions that drive measurable business outcomes and operational improvements.
- Develop and implement frameworks to measure, communicate, and maximize customer value and ROI.
- Build, develop, and lead a high-performing team focused on customer solutions, value realization, and business impact.
- Collaborate across Sales, Customer Success, Operations, Product, and Finance to deliver exceptional customer experiences and outcomes.
- Support strategic growth initiatives by demonstrating the business value of Lessen's solutions.
- Establish scalable processes, tools, and metrics that drive efficiency, customer satisfaction, retention, and expansion.
- Demonstrated ability to build scalable customer engagement programs and leverage data to drive strategic business decisions.
- Experience developing ROI methodologies, business cases, and executive-level value reporting.
- We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building.
Requirements
- Bachelor's Degree required
- 10+ years of leadership experience in customer solutions, consulting, business transformation, operations, customer success, or related fields.
- 5+ years leading high-performing, customer-facing teams.
- Proven track record of driving measurable business outcomes and customer value.
- Experience leading cross-functional initiatives across revenue, operations, product, and customer organizations.
- Experience in PropTech, facilities management, field services, construction technology, or related industries.
Compensation
- Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale.
- Lessen's technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem-including investors, owners, managers, and service providers.
- The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million and completing more than 3.5 million work orders annually across an expanding range of services.
- Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
- The Vice President, Customer Solutions & Business Impact is responsible for leading the strategy, execution, and evolution of Lessen's customer solutioning function, ensuring customers realize measurable value from our technology, services, and nationwide vendor network.
- This executive leader serves as the bridge between customer needs, operational excellence, product innovation, and business outcomes.
Company info
- Partner with customers and internal stakeholders to align Lessen's capabilities with customer goals and long-term success.
- Serve as a trusted advisor to executive stakeholders, helping customers optimize property operations at scale.
Equal opportunity
- Equal Opportunity Employer.
This listing is sourced directly from Lessen's careers page and normalized into a canonical job model.