iddc
Telephone operator
Clive, Iowa
Sponsorship not specifiedDetected 20 days ago
Customer SupportEHR/EMRPatient CareCommunication
About the role
- This role is ideal for someone who communicates clearly, stays organized in a high-volume environment, and understands that excellent customer service begins with the first phone call.
- Additional responsibilities may be assigned as needed.
Responsibilities
- Answer a high volume of incoming calls in a professional and friendly manner Schedule patient appointments accurately based on provider and visit type guidelines Gather and document necessary information, including insurance and patient history when appropriate Create and complete phone notes to ensure clear communication within the care team Route calls and messages appropriately to clinical staff and departments Assist patients with questions related to scheduling, referrals, and office processes Provide a calm, helpful experience for patients calling the clinic Collaborate closely with front office, clinical staff, and referral coordinators to ensure patients are scheduled appropriately
Company info
- What we're looking for
- We are seeking two dependable, patient-focused Patient Services Representatives to support our telephone operations.
This listing is sourced directly from iddc's careers page and normalized into a canonical job model.