Pattern Data

Senior Client Success Manager

Charlotte, NC · Senior

Sponsorship not specified$105k-$135kDetected 36 days ago

Account ManagementCommunicationProblem SolvingAdaptability

About the role

The problems we work on are complex and high-stakes, requiring precision, adaptability, and a deep understanding of both data and client needs.
We're a collaborative, high-ownership team that moves quickly and takes pride in solving hard problems well.

Own and grow a book of business across leading law firms, serving as the primary point of accountability for client outcomes and long-term value
Lead the full client lifecycle from onboarding through ongoing engagement, ensuring clients are set up for success quickly and continue to realize value as their needs evolve
Drive adoption and retention by moving beyond feature usage to shaping client workflows - using data, reporting, and product expertise to reinforce habits and demonstrate impact
Serve as the primary CS owner for assigned litigations, partnering closely with Litigation Managers and Implementation to maintain a deep knowledge of your assigned litigation
As a Senior Client Success Manager, you will own and grow a book of business across leading US law firms.
Identify and drive growth opportunities across accounts by proactively understanding client needs, usage patterns, and evolving priorities
Build strong in-person relationships through regular client engagement and travel as needed
Strong preference for candidates with a legal background (e.g., prior experience at a law firm, legal tech company, or litigation support environment)
Proven ability to manage and grow relationships with senior and executive stakeholders
Strong curiosity and ability to quickly develop deep product knowledge and client context to drive effective customer outcomes

Build a strong understanding of each client's litigation, key stakeholders, and definition of success - connecting how they operate with how they leverage Pattern
You'll operate as a trusted advisor - bringing together a strong understanding of client workflows, thoughtful data insights, and deep knowledge of our platform to influence client outcomes and long-term success.
5+ years of experience in Client Success, Account Management, or a similar client-facing role in a complex SaaS environment
This is a highly consultative role requiring strong client instincts and the ability to navigate complex client environments while driving measurable impact.

The estimated base salary range for this role is $105,000 - $135,000, plus performance-based bonus and benefits.
At Pattern Data, our compensation philosophy is built around fairness, transparency, and market alignment.
Base salary represents just one part of our total compensation package, which also includes performance-based incentives, comprehensive benefits, and other rewards.
Final compensation will be determined based on several factors, including skills, experience, qualifications, geographic location, and internal equity.
We understand that exceptional candidates bring unique backgrounds and strengths.
If the scope of the role evolves during the hiring process, we'll communicate any updates to the compensation range accordingly.

The estimated base salary range for this role is $105,000 - $135,000, plus performance-based bonus and benefits.
Base salary represents just one part of our total compensation package, which also includes performance-based incentives, comprehensive benefits, and other rewards.
Pattern Data is committed to pay equity and maintaining competitive, transparent compensation practices across all roles and teams.
Own client health, retention, and expansion across your book of business
Final compensation will be determined based on several factors, including skills, experience, qualifications, geographic location, and internal equity.

Pattern Data is an AI-powered platform built for the complexities of mass tort litigation. We help leading law firms automate case analysis, accelerate settlement decisions, and manage high-volume inventories that were traditionally manual and time-intensive.
We're a collaborative, high-ownership team that moves quickly and takes pride in solving hard problems well. People at Pattern go deep to understand the "why," build solutions that hold up, and stay focused on what drives real outcomes for our customers. We value transparency, thoughtful problem-solving, and authenticity in how we work together and we're looking for someone who's excited to contribute to a team that's actively building and improving every day.
Pattern Data is an AI-powered platform built for the complexities of mass tort litigation.
We help leading law firms automate case analysis, accelerate settlement decisions, and manage high-volume inventories that were traditionally manual and time-intensive.
People at Pattern go deep to understand the "why," build solutions that hold up, and stay focused on what drives real outcomes for our customers.
We value transparency, thoughtful problem-solving, and authenticity in how we work together and we're looking for someone who's excited to contribute to a team that's actively building and improving every day.

This listing is sourced directly from Pattern Data's careers page and normalized into a canonical job model.