Caseware

Product Support Analyst - Accounting

Toronto, ON · Full-time

Sponsorship not specifiedDetected 348 days ago

Data AnalysisFinancial AnalysisAccountingCustomer SupportCommunicationFinancial Reporting

About the role

While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!
You will take ownership of customer issues throughout their life cycle until a timely resolution is provided.

To provide 1st class Accounting Software Support service to each and every customer.
Your contributions directly affect how our clients manage financial processes and drive their success. ▪️Recognition and rewards matter to us.
Work on international projects and collaborate with a diverse, global team.
About Caseware: Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments.
Our teams are continually collaborating, innovating, and building upon our existing suite of products.
With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.
One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way.
We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions. ▪️We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team. ▪️Work-life balance is important to us.

Duties also include minor testing of software, providing feedback, and performing other related projects as they arise.
To understand Accounting software applications and troubleshoot issues/problems reported by the end-users
Provide guidance in the use of the software application (i.e. installation, various functionalities and /or features)
Analyze client firm workflow and processes to apply Caseware products along with accounting
Knowledge in order to troubleshoot issues/problems reported by end-users
Maintain and update records of procedures and processes
Effectively and efficiently track issues using the internal ticket system

The annual base salary for this position is between $50,000 CAD and $60,000 CAD per year.
Actual pay within the listed range will be determined based on factors such as transferable skills, relevant experience, market conditions, and primary work location.
We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance. ▪️We offer competitive compensation, including a competitive salary and comprehensive benefits ▪️We are driven by impactful work.

Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments.
With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.
We welcome and encourage candidates of all backgrounds to apply.
Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at talent@caseware.com.

This listing is sourced directly from Caseware's careers page and normalized into a canonical job model.