Novir

Drug Proctor

Milwaukee, WI · Part-time

Sponsorship not specifiedDetected 118 days ago

Customer SupportCommunication

About the role

We're looking for a Drug Test Proctor to join our innovative growing team.
In this role, you will be proctoring oral saliva-based drug screen tests in a virtual testing session.
To be successful in this role, the ideal candidate will be a strong communicator, a tech savvy problem solver and a highly professional individual.

Create a lasting, positive difference in the lives of others.
See through the Customer's eyes, understand and anticipate their needs to consistently deliver solutions exceeding their expectations.

Ability to stand long periods of time and lift packages up to 50 lbs when assisting with fulfillment activities such as Pick, Pack and Shipping.
2+ years in a customer facing role, preferably providing remote customer service or support.
Strong technical acumen, at least 2+years' experience using video programs such as Zoom or Microsoft Teams.
Strong sense of confidentiality and professionalism.
Tech savvy problem solver who can multi-task to solve a variety of issues quickly.
Resolve issues to consumer satisfaction and within guidelines of the service policy.
Flexible schedule preferred. Must be able to work during the shifts described below. Must be able to work peak times that the call center is open, may include weekends and holidays. Hours are subject to change as business dictates.

Bilingual in English/Spanish a plus.
Must be able to work during the shifts described below.
Must be able to work peak times that the call center is open, may include weekends and holidays.
Hours are subject to change as business dictates.

Novir is an emerging diagnostic biotechnology company with an unmatched team of professionals and trusted partners delivering smart, fast and flexible testing solutions supported by reliable, cost-effective screening products and best-in-class technology.
Our Values Care for Tomorrow.
Serve people with compassion and understanding.
Recognize what truly matters and center every action around meeting the needs of our community both now and into the future.
Delight our Customers.
Appreciate every interaction with our customers and find ways to bring them joy.
Be Bold - Say It.
Be direct and open.
Speak with honesty and courage, and respect others for doing the same.
Say what you think, embrace passionate debate, and always bring the issue to the table.
Communicate with confidence.
Bring Your Best Self.

This listing is sourced directly from Novir's careers page and normalized into a canonical job model.