Cardata

Customer Support Representative

Canada - Remote

Sponsorship not specified$45k-$55kDetected 27 days ago

Customer SuccessCustomer SupportZendeskCommunicationTime ManagementMentoringOrganizational Skills

About the role

Cardata is where driven people make an outsized impact.
Our vision is bold: to provide the most comprehensive, intelligent, and automated software and services for creating ideal vehicle programs.
You enjoy learning complex products, allowing you to quickly become a trusted resource on new systems, workflows, and customer programs.

Properly document, track, and manage customer issues and resolutions in accordance with established processes.
Identify recurring customer issues, usability challenges, and resource gaps, and recommend improvements to processes, documentation, and support resources.
Create, maintain, and contribute to internal and customer-facing knowledge base content, FAQs, and support documentation to improve self-service and operational efficiency.
Collaborate cross-functionally with Customer Success, Finance, Sales, Product, and other teams to resolve customer concerns and improve the overall customer experience.
Share customer feedback, trends, and actionable insights with internal stakeholders to help drive product and process improvements.
Ability to empathize with customer concerns while analyzing situations, identifying problems and developing effective solutions
Strong ability to build positive external and internal relationships and work cross-functionally with other teams
Join us and you'll find challenge, growth, and the chance to deliver real impact - helping hundreds of companies and thousands of drivers across North America focus on the work that matters most to them.
As a Customer Support Representative, you will be the first point of contact for many of our users.
You are a customer-focused problem solver who is passionate about delivering exceptional experiences and building lasting customer relationships.

Demonstrated ability to take ownership of tasks and to work with little to no direct supervision
Follow escalation procedures as required, partnering with internal teams to ensure timely resolution of complex issues.

Familiarity with software such as Zendesk Suite, Google Suite, Cloud
1-3 years of experience in customer support, customer service, customer success, or a related customer-facing role
More about the working setup:
Office hours: Open 8am-7pm, any shift may be assigned.
Reliable internet access and quiet work environment
Occasional overtime work may be required during holidays
Why you'll love working at Cardata:
We'll be honest - Cardata isn't for everyone.

Why you'll love working at Cardata:
We'll be honest - Cardata isn't for everyone.
If you thrive in a fast-paced environment, take extreme ownership, and constantly push yourself (and your work) to be the best, you'll fit right in.
You'll be surrounded by driven teammates who genuinely care - about the work, about our customers, and about helping each other succeed.
Together, we take on ambitious goals and celebrate the wins along the way.
What we offer in return for you bringing your best:

Extended medical & dental benefits
Healthcare spending account
$3,000 annual Health and Wellness Spending Account to support your overall wellbeing
And we're building toward that vision every single day.
Remote work and flexible working hours

You'll be surrounded by driven teammates who genuinely care - about the work, about our customers, and about helping each other succeed.
No annual cap on vacation, supported by a trust-based, flexible approach to time away.
Cardata is an equal opportunity employer.
All candidates will be equally considered without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender/gender identity, sexual orientation, age, marital status, physical and/or mental handicap or financial ability.
We are dedicated to creating an inclusive environment where everyone feels welcome to bring their authentic selves to work.
If you require accommodations during the recruitment process, please let us know.

ndidates will be equally considered without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender/gender identity, sexual orientation, age, marital status, physi

This listing is sourced directly from Cardata's careers page and normalized into a canonical job model.