BCG X
Voice AI Test - CSM
Tampa
Sponsorship not specified$50k-$55kDetected 22 days ago
HubSpotSalesforceCRMAccount ManagementCustomer SuccessCommunicationProblem Solving
About the role
- Your job is to make sure they're actually getting value out of the product, not just paying for it.
- This role is a good fit if you're empathetic, data-informed, and genuinely like problem-solving with people.
Responsibilities
- Manage a book of business, primarily SMB or Mid-Market accounts
- Partner with Sales on renewals and expansions for your accounts
Requirements
- 0-2 years of experience in customer-facing work, whether that's CS, account management, support, or even retail
- you can look at a usage dashboard and draw a conclusion from it
- Bachelor's degree or equivalent experience
Nice to have
- Experience with CRM or CS tools (Salesforce, Gainsight, HubSpot, etc.)
- Familiarity with SaaS products or B2B environments
- If you do apply, your application will be deleted.
Compensation
- $50,000 - $55,000 USD
Benefits
- Track health signals (usage data, support ticket trends, NPS) and proactively reach out when something looks off
Company info
- Run regular check-ins with customers to review product adoption, surface issues, and align on goals
- Support customers through new feature rollouts and product changes
- What We're Looking For
This listing is sourced directly from BCG X's careers page and normalized into a canonical job model.