Gallaudet University
Customer Engagement Specialist
Gallaudet University, USA · Staff+ · Contract
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About the role
- Serves as the primary Point of Contact (POC) for prospective, current, and former customers across CORE programs and responds to their ASLPI-related inquiries promptly and professionally.
- Coordinates the CORE units' platform activities related to customer management, onboarding, registration, and retention.
- Oversees, handles, and distributes official ASLPI testing results, ensuring quality assurance measures are applied consistently.
Responsibilities
- Provides comprehensive, high-quality customer support for ASLPI testing from first contact through completion, including individual, small group, and large group testing
- Provides comprehensive, high-quality customer support for ASLPI testing from first contact through completion, including individual, small group, and large group testing; and develops and reviews service contracts as needed.
Requirements
- Bachelor's degree.
- A minimum of two years of professional experience with customer services, program coordination, or a related field.
- Ability to communicate in American Sign Language.
Nice to have
- Knowledge, Skills, And Abilities:
- Additional Job Details:
- Other Important Information:
- The successful candidate will undergo a background check that must be cleared prior to working at Gallaudet University.
- Current Employees (Regular Status and Extended Temporary)
Skills
- Strong analytical and problem-solving skills.
- Strong skills with managing databases, generating reports, and using data to inform decisions.
- Demonstrated experience working with deaf and hard of hearing individuals in an educational or service capacity.
- Demonstrated experience managing complex operations and coordinating multiple stakeholders.
- Demonstrated experience with language proficiency testing programs (e.g., ASLPI, ACTFL.
- Strong ability to work with and across University departments, outside constituents and groups.
- This is a remote position subject to pay differential under Remote Employee Policy.
Compensation
- Compensation Grade (Track/Level):
Benefits
- Provides guidance and training to customer support staff on ASLPI service processes, including information requests, scheduling, concerns, grievances, and ongoing language learning support.
Company info
- Engages with customers on social media platforms, responding to questions, comments, and concerns in a timely and professional manner.
This listing is sourced directly from Gallaudet University's careers page and normalized into a canonical job model.