Vendelux

Head of Organizer Account Management

New York, NY

Sponsorship not specifiedDetected 6 days ago

Account ManagementCustomer SuccessResearchOrganizational Skills

About the role

Events are one of the largest and most impactful marketing channels, yet historically one of the least measurable.
From identifying the highest ROI conferences to enabling targeted meeting programs, Vendelux helps companies turn events into a predictable and scalable growth engine.
Vendelux is proud to be an equal opportunity workplace.

Lead the team and build the function
Lead, coach, and develop a team of account managers
set targets, prioritize resources, and drive team accountability and results.
Coach account managers on delivering compelling business outcomes for their partners.
Own strategic partnerships
Lead and grow relationships with key event organizer partners, serving as a senior point of contact for strategic accounts.
Source and structure data-driven partnerships - including data exchange and technical collaborations - that support revenue growth and product expansion.
Build and customize data reports and dashboards to meet partner-specific needs, and surface partner feedback to improve reporting workflows and product capabilities.
Identify and drive expansion - additional events, renewals, webinars, case studies, and media partnerships - partnering with Sales, Product, Data, and Marketing on go-to-market and upsell.
Lead, coach, and develop a team of account managers; hire, onboard, and retain talent as the team scales.

7-10+ years in account management, partnerships, or customer success, with 3+ years managing teams - ideally in B2B SaaS.
Proven success hitting retention and expansion targets
Experience with data, analytics, media, or marketing intelligence platforms.
Familiarity with events, experiential, or brand marketing ecosystems.
Experience with international clients or expanding into new markets.

Build the foundation of Vendelux's account management function - segmentation, playbooks, and health scoring that deliver predictable outcomes across onboarding, adoption, renewals, and expansion.
Own retention, expansion, and account health for the segment
Own partner onboarding end-to-end, from pre-call research to live sessions and follow-up education.

Our platform powers thousands of event decisions by delivering proprietary, AI-driven insights across hundreds of thousands of events globally.
At the core of our platform is a robust ecosystem of event organizer partnerships - where organizers share first-party data, enabling richer insights for customers while receiving benchmarking and audience intelligence in return.
In addition, Vendelux Meetings extends our platform by turning insights into pipeline - using AI to identify high-value attendees and proactively book 1:1 meetings between our customers and their ideal prospects at events.
Founded in 2021, Vendelux is a Series B SaaS company backed by top-tier investors including FirstMark.
We're looking for a Head of Organizer Account Management to lead and scale our event organizer partner program.

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This listing is sourced directly from Vendelux's careers page and normalized into a canonical job model.