MidPen Housing
Case Manager I (Palo Alto Gardens, Posolmi Place)
Palo Alto, California · Full-time
Sponsorship not specified$70k-$74kDetected 1 day ago
ComplianceSalesforceHIPAACommunicationProblem SolvingOrganizational SkillsMicrosoft Office
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- Our current portfolio of more than 142 is home to 22,800 working families, seniors, and people with special needs.
- We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.
- MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025.
Responsibilities
- Provide crisis support and follow mandated reporting procedures for incidents such as child or adult abuse.
- Support residents with functional impairments through direct case management and development of independent living skills.
- Collaborate with third-party partners and local agencies to deliver, manage, and evaluate effective services.
- Maintain accurate records, ensure timely reporting, and uphold HIPAA and mandated reporting standards.
- Participate in team meetings and events, model a positive attitude, and maintain strong relationships with property management and colleagues.
Requirements
- Ability to travel between
- Experience working with and serving people who have experienced homelessness.
- Experience working with high needs or high acuity populations that have experienced trauma.
- Experience using and administering multiple assessment tools and interpreting information/data derived from assessments
- Experience supporting program and service implementation and coordination
- Experience collaborating with local service providers
- Strong reading, writing, and verbal communication skills
- comfortable navigating language barriers using translation tools.
- Demonstrated judgment, discretion, and problem-solving abilities when working with diverse resident populations.
- Skilled in relationship-building, active listening, and conflict resolution.
- Highly organized with attention to detail
- able to work independently and collaboratively within a team.
- Familiarity with mental health diagnoses and interventions, including harm reduction, motivational interviewing, and trauma-informed care.
- Committed to ongoing learning and staying current with best practices in social services for special needs populations.
- Proficient in Microsoft Office Suite, Outlook, OneDrive, Teams, Zoom, Salesforce, and other relevant technology platforms.
- Must pass background and fingerprint checks
Compensation
- $70,304.00 - $73,800.00 Annual Salary - Pay based on applicable experience and qualifications
- Benefits and Compensation (see here for full details )
Benefits
- Health Insurance
- Dental, Vision, Life & Disability Insurance
- 403(b) Retirement Investment
- Employee Education Reimbursement Program
- Paid Parental Leave
- FSA for Childcare, Medical, and Commuter Benefits
Company info
- We are active in 12 Northern California counties and have earned recognition as one of the nation's leading non-profit developers and stewards of affordable housing.
- We are committed to providing an inclusive and accessible hiring process.
- If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter.
Equal opportunity
- MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
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This listing is sourced directly from MidPen Housing's careers page and normalized into a canonical job model.