Datacor
Renewal Manager
Remote, US
Sponsorship not specifiedDetected 92 days ago
ReactLLMsCRMAccount ManagementBusiness DevelopmentNegotiationForecastingExcelERPCustomer SuccessCustomer SupportCommunicationCollaborationProblem Solving
About the role
- As a Renewal Manager, you will be responsible for owning and handling customer renewals across Datacor.
- You will communicate and work directly with customers and internal stakeholders such as Sales, Finance, Customer Success, and Services to ensure successful execution of renewals and resolution of customer inquiries.
- You will be responsible for managing a high volume of account-related tasks and inquiries centered on maximizing customer investment with the Datacor platform.
Responsibilities
- Collaborate with Customer Success and Sales teams to identify and maximize opportunities for account growth and expansion
- Contribute to scaling the Renewal team by providing feedback, piloting new processes, and developing playbooks for successfully executing renewals
- Accurately maintain /update a rolling 120-day renewal forecast and communicate any renewal risk to internal resources in order to develop resolution strategies
- Identify customer requirements, uncover roadblocks, escalate pain-points, and demonstrate strong account management and commercial capabilities to drive renewal to on-time resolution
- Develop a comprehensive understanding of B2B enterprise software/SaaS industry and commonly used terminology and concepts
- Learn, develop, and execute negotiation strategies to handle and own customer renewals across Datacor and identified product lines to help achieve business objectives while enhancing customer trust and minimizing churn
- Develop and maintain renewal forecast dashboards and KPIs to track renewal resolutions
- Develop strong relationships with internal stakeholders, fostering collaboration across teams to meet renewal objectives and to resolve customer inquiries effectively
Requirements
- Experience working in Business Development Representative (BDR), Account Management, Renewals, or Customer Success in a B2B enterprise software environment
- Experience with proactive outreach, multi-touch communication sequences, and phone-based customer engagement
- Demonstrated ability to execute healthy negotiation and interpersonal problem-solving skills
- Strong process management, financial acumen, and ability to apply strict policies
- Ability to react and adapt to potential rapid shifts in priorities and organizational policies
- Ability to problem solve and excel in high levels of uncertainty and change or ambiguity
- 4-year college degree or equivalent experience
- Provide management with complete visibility to renewals and solicit executive involvement as required
- Experience working in Business Development Representative (BDR), Account Management, Renewals, or Customer Success in a B2B enterprise software environment; BDR or direct renewal experience being a strong advantage
- Strong customer management and clear communication skills with the ability to effectively lead sensitive customer conversations over calls and emails
- Seek to understand and empathize with multiple perspectives in a situation
- Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level while empathizing with customers and their unique situations
- Able to understand technical concepts and communicate that to internal and customer stakeholders across all levels
Company info
- Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers' most difficult problems.
- We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.
- The Role:
- As a Renewal Manager, you will be responsible for owning and handling customer renewals across Datacor. You will communicate and work directly with customers and internal stakeholders such as Sales, Finance, Customer Success, and Services to ensure successful execution of renewals and resolution of customer inquiries. You will be responsible for managing a high volume of account-related tasks and inquiries centered on maximizing customer investment with the Datacor platform.
- Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space.
- We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers' most difficult problems.
- We are passionate about serving our customers and helping them use data as a competitive advantage.
- Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in.
- We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.
- What you will gain:
- Renewal Management Expertise: Develop comprehensive understanding of renewal processes, negotiation strategies, and customer lifecycle management across diverse customer segments and product lines
Equal opportunity
- Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
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This listing is sourced directly from Datacor's careers page and normalized into a canonical job model.