Transact Campus

Transact Campus

Technical Support Engineer

Scottsdale, AZ

Sponsorship not specifiedDetected 15 days ago
SQLLinuxComplianceCustomer SupportTCP/IPDNSFirewallCommunicationCollaborationProblem SolvingAdaptability

About the role

  • Illumia was built on the collective expertise of Transact Campus + CBORD, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve.
  • Our success and growth are directly attributed to our people.
  • Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development.

Responsibilities

  • The right leaders for Illumia don't need to own the spotlight - they share credit, define success collectively, and are quick to elevate the contributions of others.
  • The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.

Requirements

  • These functions are the fundamental job duties required for successful performance.

Benefits

  • Who we are: Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide.
  • We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

Company info

  • Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide.
  • Be a part of this exciting organization and improving the lives of people doing mission-critical work.
  • Why join our team?
  • We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.
  • What you will be doing: As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments.
  • You'll diagnose complex technical issues, provide comprehensive solutions, and ensure our customers achieve maximum value from their Illumia technology investments.
  • This role combines deep technical expertise with strong customer relationship skills to deliver exceptional support experiences.
  • Job Summary / Purpose The Technical Support Engineer serves as the frontline technical problem-solving expert, diagnosing and resolving complex software and hardware issues for customers in mission-critical environments across healthcare, higher education, and corporate campuses.
  • This role is responsible for delivering exceptional technical support, contributing to knowledge sharing, and driving process improvements that enhance overall support deliveryl.
  • Who you will work with: You'll collaborate closely with your Support Manager and fellow Technical Support Engineers within your specialized team (Healthcare, Higher Education, Payments, or Food Services).

This listing is sourced directly from Transact Campus's careers page and normalized into a canonical job model.