OpenLoop Health
Patient Lifecycle Communications Lead
United States - Remote
Sponsorship not specifiedDetected 1 day ago
Agentic AIA/B TestingWritingCRMCustomer SuccessCadenceResearchLeadershipCommunicationCollaborationProblem SolvingMentoring
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Lottery odds40
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About the role
- From onboarding flows and refill reminders to appointment communications and patient re-engagement, your work will directly shape how patients experience care through OpenLoop clients.
- This role requires a unique combination of lifecycle strategy, conversion-focused copywriting, analytical thinking, AI fluency, and deep empathy for the patient experience.
- For many patients, you will be the voice of their virtual care experience.
Responsibilities
- Patient Communications Ownership: Manage email and SMS communications for OpenLoop patients across multiple care programs, including onboarding flows, refill reminders, clinical appointment reminders, care coaching reminders, and other key patient touchpoints.
- Patient Experience Improvement: Work closely with Support, Customer Success, Clinical Operations, Product, and other internal teams to deeply understand patient questions, friction points, and recurring issues, then translate those insights into clearer communications and a better patient portal experience.
- Patient Voice Leadership: Serve as a strong advocate for the patient across internal teams, bringing a patient-first perspective to how we design communications, workflows, portal experiences, and lifecycle touchpoints.
- Communication Framework Development: Help create communication frameworks for abandoned cart, patient re-engagement, refill, retention, and cross-sell programs.
- Data-Driven Iteration: Use quantitative performance data and qualitative patient feedback to understand what is working, what is not, and where communications can better support patients in taking the right next step in their care journey.
- Cross-Functional Collaboration: Partner closely with Support, Customer Success, Product, Clinical Operations, Marketing, and Operations to improve the end-to-end patient experience across OpenLoop client programs.
- You are a power user of AI and are comfortable building custom AI agents or workflows informed by deep research, clear problem definition, desired outcomes, and ongoing performance data.
Requirements
- 5+ years experience with patient engagement, CRM, marketing automation, or lifecycle communication platforms.
- Proven experience managing complex lifecycle programs that span multiple stages of the customer or patient journey, from onboarding and activation through retention, re-engagement, and expansion.
- Strong conversion-focused copywriting experience, with the ability to deeply understand an audience, write messaging that feels clear and reassuring, and move people toward a desired action.
- You are part copywriter, part lifecycle strategist, and part AI agent manager, with the ability to combine strong human judgment with AI-enabled workflows to improve speed, quality, and outcomes.
- Strong analytical instincts, with the ability to use data, patient feedback, and lifecycle performance trends to improve messaging and patient experience over time.
- Proven ability to translate patient issues and operational insights into better communications, clearer workflows, and improved digital experiences.
- A builder mindset with a high degree of ownership, energy for experimentation, and strong attention to detail in execution.
Nice to have
- Experience with patient engagement, CRM, marketing automation, or lifecycle communication platforms is a plus.
Benefits
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Life Insurance, Pet insurance, and more
- Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere.
- 5+ years of lifecycle marketing or patient communications experience, ideally in healthcare, health tech, telehealth, SaaS, or another complex customer experience environment.
Company info
- ABOUT OPENLOOP OpenLoop was co-founded by CEO, Dr.
- OpenLoop was co-founded by CEO, Dr.
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This listing is sourced directly from OpenLoop Health's careers page and normalized into a canonical job model.