PolyAI
Account Manager (EST Only)
United States · Vp
Sponsorship not specifiedDetected 23 days ago
SalesforceSalesAccount ManagementPipeline ManagementForecastingProcurementCustomer SuccessCustomer SupportAccount RetentionLeadership
About the role
- PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of
- critical customer service operations and integrating PolyAI into their daily customer service workflows.
Responsibilities
- Manage a book of up to 35 existing customer accounts, meeting & succeeding on goals centered around account retention and in-year growth
- Work alongside our solution consulting team to create bespoke / tailored demos to convert potential use cases into a reality
- Lead on adoption efforts that encourage the customer to self-service within the PolyAI platform, Agent Studio
- And taking the lead in building 1toMany workshop activities that guides the customer through the product and all its features
- Voice of the customer internally within PolyAI, working alongside our Customer Success and Deployment teams to drive product usage and ongoing quality of the virtual agent
- Building relationships with key customer teams in business units, operations, technology, finance, and procurement
- Lead on adoption efforts that encourage the customer to self-service within the PolyAI platform, Agent Studio; And taking the lead in building 1toMany workshop activities that guides the customer through the product and all its features
Requirements
- Proven history in value-selling and fostering relationships at champion / decision maker level, including
- Sales experience with a call center operations background.
- Experience selling solutions embracing SaaS, system and performance software and innovative devices.
- Ability to communicate analytical results a critical success factor for this role
Nice to have
- Ability to understand and communicate about Artificial Intelligence (AI) a plus
- Previous AI experience within the space is nice to have.
Compensation
- Proven results that consistently meet and exceed annual retention targets and booking quota
Company info
- Harness the power of business reviews and existing customer relationships specifically with our customers champions and buyers to unearth new business opportunities within our valued clients
- Minimum of 4-years experience in Account Management type positions owning renewals & expansions of existing customers
This listing is sourced directly from PolyAI's careers page and normalized into a canonical job model.