Hightouch

Account Manager

Hybrid (SF, NYC or Denver)

Sponsorship not specified$130k-$160kDetected 27 days ago

SalesAccount ManagementProcess ImprovementContract ManagementCustomer SuccessLeadershipCommunicationProblem SolvingOrganizational Skills

About the role

Your success will be measured by your ability to retain clients, grow their accounts, and position our solutions as essential to their business goals.

Build and maintain strong relationships with customer champions and key stakeholders
Drive contract renewals and identify expansion opportunities through upselling and cross-selling
Develop comprehensive understanding of client business goals and map our solutions to their needs
Collaborate with internal teams to ensure seamless delivery and client satisfaction
Proactively address client challenges and develop tailored solutions
Lead renewal meetings and participate in strategic business reviews
Communicate expansion opportunities to the sales team and support deal progression

4+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS
Proven track record of meeting or exceeding quotas and driving positive customer outcomes
Experience managing retention and adoption for complex SaaS accounts
Strong written and verbal communication skills with ability to present to various stakeholder levels
Self-starter mentality with ability to work independently and collaboratively
Financial acumen and experience with contract management
Ability to adapt quickly to changing priorities and business needs

Maintain accurate client records and track contract updates, renewals, and account health

This listing is sourced directly from Hightouch's careers page and normalized into a canonical job model.