Rippling

Customer Support Specialist, Pay Run Management

Remote (Wyoming, US) · Internship

Sponsorship not specifiedDetected 4 days ago

SwiftCRMCustomer SupportCommunicationProblem Solving

About the role

Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have.
Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning.
We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction.

Document and track customer interactions, transactions, comments, and complaints using the company's CRM system Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.
We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.

We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development.
Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client's needs are met.

Demonstrated experience in problem-solving with attention to detail Time management skills and ability to prioritize Excellent communication skills, both written and verbal Additional Information Rippling is an equal opportunity employer.
To request a reasonable accommodation, please email accomodations@rippling.com.

This listing is sourced directly from Rippling's careers page and normalized into a canonical job model.