Influencer

Group Director, Client Services

Berlin, DE · Director

Sponsorship not specifiedDetected 67 days ago

Stakeholder ManagementInfluencer MarketingForecastingLeadershipCommunicationCollaboration

About the role

With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 6,000+ campaigns for leading brands including Spotify, SharkNinja, Google, Nike, Disney, and Coca-Cola.
This role sits at the intersection of client leadership, operational excellence, team development, and commercial growth.
3 best things about the job You will shape the future of Influencer's German business This is not a role focused purely on campaign delivery.

Responsibilities

Lead and manage a team of 10+ Client Services team members, ensuring consistently high standards of delivery, strong client satisfaction, and long-term client retention.
Take strategic ownership of team structure, resource planning, and operational efficiency to ensure the business is effectively set up to support growth across both existing and new clients.
Make informed organisational and personnel decisions to ensure the team has the right skills, expertise, and seniority to deliver an expanding range of services adjacent to influencer marketing.
Own and nurture key client relationships, acting as a senior strategic partner to clients and ensuring exceptional service standards are maintained across all workstreams.
Support the Commercial team on pitches and growth opportunities, providing operational, strategic, costing, timeline, and feasibility input on proposed campaign approaches and creative ideas.
Work collaboratively with cross-functional teams across Europe - including Measurement, Paid Media, Creative Strategy, Product, and Operations - to deliver integrated client solutions and improve ways of working across the business.
Lead resource forecasting, budget management, and cost tracking across accounts and teams, ensuring strong financial oversight and efficient delivery against scope and profitability targets.
Operate as a calm, highly organised, and effective leader who can confidently manage multiple priorities, stakeholders, and teams in a fast-paced environment.
Significant experience leading and developing high-performing client-facing teams.
By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.

Requirements

Maintain oversight of campaign delivery standards, supporting escalation management where required across timelines, budgets, scope, or client concerns.

Nice to have

8+ years experience within Client Services, influencer marketing, social, media, creative, or integrated agency environments.
Strong operational and organisational leadership experience, including resource planning, forecasting, team structuring, and delivery management.
Proven experience managing senior client relationships and driving long-term client growth and retention.
Strong commercial understanding, with experience supporting pitches, scoping projects, evaluating feasibility, and managing budgets.
Experience working cross-functionally with strategy, paid media, measurement, product, and creative teams.
Excellent communication and stakeholder management skills, with the ability to remain calm and solutions-focused under pressure.
Highly organised with exceptional attention to detail and strong financial and operational management capabilities.
Collaborative, personable, and proactive leadership style.

Benefits

We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture.

Company info

Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands.
Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world's largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships.
All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.

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This listing is sourced directly from Influencer's careers page and normalized into a canonical job model.