dnm
IT Support Specialist
Sault Ste Marie, Ontario
Sponsorship not specifiedDetected 5 hours ago
QuickBooksHRISCustomer SupportCommunicationCollaborationProblem SolvingAdaptabilityCompTIA
About the role
- As a growing group of companies serving the construction, mechanical, industrial, and skilled trades sectors, we believe strong teams, reliable systems, and great people are the foundation of every successful operation.
- One day you may be setting up equipment for a new hire, the next troubleshooting systems, supporting a rollout, or helping improve how our teams stay connected and productive.
- If you enjoy variety, collaboration, and hands-on problem solving, you'll fit right in!
Responsibilities
- Assisting with user account administration, including account creation, password resets, MFA support, access requests, and account access issues
- Documenting support requests, resolutions, recurring issues, and internal troubleshooting steps
- Escalating complex or unresolved issues to the Manager, Technology & Innovation while ensuring employees continue to receive timely, professional support
- The opportunity to build your career in Sault Ste.
- If you're looking for an opportunity to build your IT career within a growing organization where your work truly matters, we'd love to hear from you.
Requirements
- You'll likely be a great fit if you have:
- 1-3 years of experience in an IT support or technical support role
- Experience supporting Windows operating systems, hardware, and common business software
- Experience supporting Google Workspace or Microsoft 365 environments
Nice to have
- Exposure to cloud-based business systems and SaaS platforms
- Certifications such as CompTIA A+ or Network+
- What Makes You a Great Fit
- You enjoy helping people and solving problems.
- You communicate clearly, stay organized under pressure, and take ownership of issues until they're resolved.
- You're adaptable, eager to learn, and comfortable working in an environment where priorities can shift throughout the day.
- At DNM Group, you'll have the opportunity to grow your career within a dynamic and expanding organization that values teamwork, accountability, and continuous improvement.
- We believe in investing in our people and creating an environment where employees feel supported, valued, and empowered to succeed.
Compensation
- Competitive compensation
Benefits
- Employer-paid health and benefits program
This listing is sourced directly from dnm's careers page and normalized into a canonical job model.