Vortexa
Graduate Solutions Architect
Houston, Texas, United States
Sponsorship not specifiedDetected 48 days ago
PythonGitSQLSnowflakeCloud PlatformsData VisualizationLLMsAgentic AISalesCustomer SuccessCustomer SupportCommunicationMentoringPublic Speaking
About the role
- Act as a client-facing conduit for product feedback, surfacing enhancement opportunities to the Product and R&D teams.
- Monitor API usage health across the active client base - tracking adoption patterns, flagging accounts showing low engagement or unusual drop-off, and initiating proactive outreach before issues become churn signals.
- Actively surface expansion signals to Sales - connecting client usage patterns (e.g., new data types being queried, increased call volume) to commercial opportunities and flagging them with the relevant account owner.
Responsibilities
- This is a newly created role designed to expand local technical capacity in one of the fastest-growing energy markets in the world.
- The Solutions Architect Analyst will provide pre- and post-sales technical support, own standard integration workflows, and act as an in-market technical partner for Houston-area customers and prospects.
- Client Engagement & Pre-Sales Partner with Sales, Customer Success, and Product to scope presales requirements and define client-aligned technical solutions.
- Deliver credible technical presentations of Vortexa's SDK/API capabilities to prospects and clients.
- Manage trial and POC engagements with defined success criteria and milestones - owning the technical outcome from setup through to conversion decision, not just providing reactive support.
- Create bespoke technical solutions and workflows leveraging Vortexa's external interfaces for energy and freight market intelligence use cases.
- Post-Sales Support & Integration Provide ongoing support for newly onboarded API accounts, guiding integrations into client databases, applications, and BI environments.
- Collaborate with CSMs and Sales to proactively identify new integration opportunities and support deeper product adoption.
Benefits
- Vortexa is a fast-growing international technology business founded to solve the immense information gap that exists in the energy industry.
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This listing is sourced directly from Vortexa's careers page and normalized into a canonical job model.