Oulahealth

Patient Care Support Associate (Upper West, NY)

New York, New York, United States · Full-time

Sponsorship not specifiedDetected 28 days ago

Customer SupportEpicEHR/EMRPatient CareResearchAdaptability

About the role

We're looking for someone detail-oriented, empathetic, and passionate about delivering an exceptional patient experience.
In this role, you'll be a primary point of contact for patient inquiries and will work closely with our Customer Experience, Clinical Operations, and clinical teams to ensure smooth, supportive patient journeys.
This early-career position is perfect for someone who thrives in a fast-paced healthcare environment and enjoys working on a dynamic, mission-driven team.

Document all interactions in Oula's systems with attention to detail
Support patient onboarding and access to virtual care resources
Collaborate closely with Care Coordinators, Front Desk Associates, and clinical staff to ensure seamless patient experiences
Since launching in 2021, we've expanded to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology.

Ability to navigate new and evolving processes
We want you to know: You can be a great candidate even if you don't fit everything we've described above.
High school diploma or equivalent required, some college and/or healthcare related coursework preferred
Previous experience in customer service, administrative, or healthcare support role is a plus but not required
Dependable and adaptable, with a strong commitment to punctuality, reliability, and the flexibility to travel regularly between clinic locations and provide Front Desk cross-coverage.
Excited about the opportunity and fast-paced work environment of an early-stage company

Prior experience working with Athena, EPIC, Dorsata, Slack and/or Google Suite a plus
Spanish or other non-English language proficiency a plus

We want you to know: You can be a great candidate even if you don't fit everything we've described above.
You can also have important skills we haven't thought of.
If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter - this is where you can really state your case for *why you*).
We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences.
We're taking steps to meet that commitment.
We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.

Process medical record requests (sending/receiving, ensuring accuracy, mapping medical records to the EMR, responding to medical records requests, calling other healthcare entities to obtain records)
Oula delivers maternity care built around our patients-offering comprehensive support before, during, and after pregnancy.

Consistently punctual and reliable, with the ability to be present on-site at our clinics during scheduled hours, with regular travel to other clinic locations and cross-coverage at the Front Desk as part of the role.

You can also have important skills we haven't thought of.
If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter - this is where you can really state your case for *why you*).
We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences.
We're taking steps to meet that commitment.

This listing is sourced directly from Oulahealth's careers page and normalized into a canonical job model.