Cityofhamilton

Job ID #32111: Workforce Scheduling Assistant

Hamilton, Ontario

Sponsorship not specifiedDetected 5 days ago

ExcelHRCommunicationMicrosoft Office

About the role

Vacancy type: This posting is for an existing vacancy Internal applicants should apply with your work e-mail address.
External applicants are considered only after the internal posting process has been completed.
Only applicants chosen for an interview will be contacted.

This position supports a 24/7 operation.
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy.
Reporting to the Superintendent Workforce Planning, performs the following functions.
Maintain a list of off-day volunteers, day-of volunteers, and wind-down operators, ensuring work availability is updated in Transit software system.
Manage and coordinate the Inspector work schedule, assigning open work as necessary.
Administrative Support
Track and maintain charter costs, review operator charter waybills for accuracy, and adjust discrepancies as needed in consultation with the Workforce Superintendent.
Manage customer payments, follow up on overdue payments, and process refunds for canceled charters.
Maintain the charter office filing system and investigate customer complaints.
Maintain and organize department binders, files, and records, ensuring timely follow-up on pending matters.

Proven knowledge of transportation scheduling practices and experience in a similar role.
Strong proficiency in using Microsoft Office Suite (Word, Excel, Outlook), with the ability to input, retrieve, and manipulate data.
Experience with Trapeze software is an asset.
Demonstrated mathematical proficiency and analytical abilities.
High initiative and good judgment, with the ability to work independently with minimal supervision.
Ability to adapt to a fast-paced, changing environment.
Good working knowledge of the geographical layout and road network of Hamilton.
If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
Must be able to manage multiple tasks simultaneously while maintaining accuracy and meeting deadlines.
Developed understanding of transit scheduling and technologies, typically acquired through a combination of education and relevant work experience.
Ability to generate reports and manage data across multiple sources.
Excellent verbal, listening, and written communication skills.
Strong interpersonal skills, with the ability to work effectively both independently and as part of a multi-disciplinary team.
Ability to manage and prioritize tasks in a dynamic work environment, meeting prescribed timelines and adjusting based on evolving priorities.
Strong integrity and confidentiality, especially in handling sensitive information.
Salary Grade 9

Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
Maintain and update planned absence requests for Operators and Inspectors, including vacation, sick days, and family emergencies.
Support the Superintendent with the planning and setting of vacation quotas and entitlements for Operators and Inspectors, processing vacation splitting requests.
Input and track accruals for family emergency days, vacation, and medical days in the Transit software system.
Assist with the Board sign-up process for Operators and Inspectors, including statutory holidays and vacation requests.

Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.
Coordinate activities for customer requests for bus charter services, including responding to inquiries, preparing contracts, and confirming charter details with customers and external agencies.

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes.
Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination.
The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.

This listing is sourced directly from Cityofhamilton's careers page and normalized into a canonical job model.